Telecoms Support Engineer

☞ Independent Resourcing Consultancy

View: 106

Update day: 11-06-2024

Location: Milton Keynes South East

Category: IT - Software

Industry: Staffing Recruiting Legal Services Financial Services

Position: Entry level

Job type: Full-time

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Job content

Independent Resourcing Consultancy is working with a connectivity and technology specialist based on the outskirts of Milton Keynes. Our client provides IT, Connectivity, Telephony & Mobile which is all inter-connected as one supplier. They are justifiably proud to be a Microsoft Gold partner with a compelling proposition and the team needs to grow alongside the business to ensure they provide five-star service to their new and existing clients throughout the UK.

The Opportunity

Providing front-line service and support to our clients, with a telecoms specialism. Diagnose, trouble-shoot and resolve issues quickly and efficiently. Escalate more complex issues to more experienced colleagues. Keep a detailed CRM record of all transactions to ensure accurate reporting.
The ideal candidate for this position will be looking to take their first serious step on a career in telecoms and IT. We are looking for a good communicator and administrator who will appreciate the importance of providing high quality service.

Main Duties
  • Inbound support request diagnosis and resolution:
  • IT - Some simple first line issues independently; refer majority to colleagues
  • Connectivity - line faults; network and router configuration
  • Telephony - new connections; ports; user management, hunt groups & call routing
  • Mobile - new connections; ports & migrations; replacement SIM cards & SIM swaps
  • Hardware requests - mobiles, deskphones & peripherals
  • Maintenance - Monitor consumption and react accordingly
  • Mobile - manage alerts and provide corrective action
  • Respond to simple billing queries and pass escalations to billing manager
We are looking for someone who can demonstrate the following attributes;
  • Team-player with a friendly, can-do attitude
  • Project management qualifications
  • Telecoms deployment experience
For more information on this opportunity, please apply today and one of our consultants will be in touch to discuss this great opportunity in
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Deadline: 26-07-2024

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