Telecoms Support Engineer

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK.

Our mission is to deliver technology like no other.

It is such an exciting time to join us on our journey as we continue to grow and expand!

About the role

We’re looking for an experienced Telecoms Support Engineer to join the Telecoms Team. The Telecoms Support Engineer role will involve the day-to-day support of customer telephony installations, provisioning and setup of hosted telephony customers, and number configuration on the Aspire SBC platform.

What you will be doing

• Supporting Aspire’s hosted Mitel MiVoice Business Systems
• Supporting Mitel’s associated applications, including:
  • NU Point
  • MiContact Centre Business
  • MiCollab
  • MiVoice Call Recorder
  • MSL/ MGB/ AWC/ OIG
• Supporting 3rd party applications including Call Logging & Call Recording platforms
• Managing system upgrades of Aspire & Customer platforms

You will suit the role if you have

• Proven experience in a similar role
• Experience in deploying and supporting Mitel telephony products
• Good understanding of general communications technologies, including SIP
• Fundamental understanding of IP Networks, including IP addressing, DHCP & VLANs
• A Mitel MCA or MCP qualification (desirable)

Our values

We understand that you might not have previous experience in the tasks you will be doing, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do.

As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

Salary

£25,000 - £40,000 per annum (depending on experience)

Benefits

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!

• Travel benefits including free parking, subsidized travel passes and much more!
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Location and Working Arrangements

You will be based at Aspire’s Gateshead Quayside Head Office.

Hours of Work

Full time (37.5 hours per week), Monday to Friday.

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

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