Telecommunications Technician

Job content

Company Overview:

CRE Communications is one of the UK’s fastest-growing Telecoms companies and has seen extreme growth in the last 18 months. We are looking to introduce a Support Specialist to assist with the everyday function of our support team. This exciting opportunity allows the individual to grow their telecoms support knowledge within a supportive business environment. You will play a pivotal role in providing exceptional 1stline technical support to our customers.

Key Responsibilities:

• Providing first-line technical support to customers via various channels (phone, email, etc).
• Diagnose and troubleshoot technical issues related to telecommunications products and services, including internet connectivity, mobile devices, landline phones, and network connectivity.
• Accurately log and document customer interactions, technical issues, and resolutions in the ticketing system.
• Collaborate with cross-functional teams, including network operations, engineering, and field technicians, to escalate and resolve complex issues.
• Assist customers in setting up and configuring telecommunications devices, software applications, and related services.
• Ensure customer satisfaction by effectively managing customer expectations, providing timely updates, and delivering prompt resolutions.
• Continuously update knowledge and skills through training, self-study, and staying up-to-date with the latest telecommunications industry trends and technologies.

Qualifications and Skills:

• Proven experience in a similar role, preferably in a telecommunications or IT support environment.
• Strong technical knowledge and understanding of telecommunications products and services, including internet connectivity, mobile devices, landline phones, and network protocols.
• Exceptional customer service and interpersonal skills with the ability to communicate clearly and professionally.
• Proficiency in using ticketing systems and customer support software to log and track customer interactions.
• Ability to work independently and collaboratively in a team environment, prioritising tasks and managing time effectively.
• Familiarity with basic network troubleshooting tools and techniques.

Salary and Benefits:

• Competitive salary of up to £23,000 per annum, based on skill level and experience
• Opportunity for career growth and professional development
• Company-provided vehicle and travel expenses for client visits
• Pension scheme
• Flexible work arrangements
• Employee assistance programs
• Performance-based bonuses
• Employee recognition scheme
• Wellness program
• Access to a mental health first aider
• Professional development
• Work-life balance initiatives
• Collaborative and inclusive culture
• Opportunities for autonomy and growth
• Employee engagement initiatives
• Unlimited food and drink when in the office
• Company days out
• Company trips abroad
• 25 days holiday

Note: This job description is intended to give you an overview of the role and is not an exhaustive list of duties and responsibilities. As a growing company, additional responsibilities may be assigned based on business needs.

If you are a proactive and skilled Support Specialist looking to join a dynamic team in a fast-paced industry, we would love to hear from you. Please submit your application, including your CV to recruitment@crecomms.co.uk

Job Type: Full-time

Salary: £24,000.00-£30,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Free or subsidised travel
• Free parking
• Gym membership
• Work from home

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Crawley: reliably commute or plan to relocate before starting work (required)

Work Location: In person