Telecommunications Support Administrator

Do you have Support Administrator experience? Are you seeking a new job in the North West?

Electricity North West is looking for a Telecommunication Support Administrator, and the role comes with a salary of up to £36,310 p/a and excellent benefits.

As a Telecommunications Administrator, you will provide technical support in line with the service management framework to a team of field and central system engineers and technicians in the operation, maintenance and fault repair of the telecommunication networks and telemetry asset base. You will also ensure that the technical administration activities of the team enable the challenging service levels to be achieved.

In your first few weeks in this support role, you can expect to:

• Provide technical investigation, analysis and first-line support to business colleagues at all levels
• Provide technical administration support to the field and central teams
• Prioritise faults based on criteria such as safety, CARs and age as well as knowledge/understanding of faults to ensure maximum performance
• Implement the service management framework and experience at working under service level to deliver target network performance

To apply for this role, you will need an understanding of the Service Management Framework concept and in particular Service Operation and Continual Service Improvement. You will also require the following:

• Experience working under service level and a broad knowledge of Service Operations and Continuous Service Improvement processes
• Ability to prioritise own workload
• Microsoft Office skills, including Outlook, Word, Excel, and Access

In return for your dedication, collaboration and commitment, you will receive a generous salary and benefits package, joining a welcoming and inclusive culture. We are committed to ensuring our people are supported and are proud of our excellent reward and benefits offer, which includes an annual bonus scheme, 26 days annual leave increasing with length of service, an employee rewards portal offering discounts on several well-known brands, a market leading contributory pension scheme, employee assistance programme and opportunity for professional development through our L&D function.

Please reach out to our team today to apply and register your interest for this full-time Telecommunications Support Administrator position in north west. They’d be thrilled to hear from you. We’d love to help you get your next role and enable you to fulfil your professional ambitions.

We’re champions of the North West, and we’re proud that our electricity network connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry, and as the region’s network operator, it’s our responsibility to lead the way, help the North West to decarbonise and pave the way for the growth of renewable energy. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Due to the nature of this role, the following pre-employment checks will be required, a Disclosure and Barring Service (DBS) check

We reserve the right to close this vacancy early.

We don’t accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable