Telecommunications Operations Manager

Job content

Job Purpose

Mia Direct is continuing to grow and to support the next stage of our growth we need an Operations Manager to oversee our full turnkey fibre portfolio.

The senior role will lead our Fibre teams who are responsible for installation, customer satisfaction, and day-to-day communication, including Client Management during pre-and post-sale. You will ensure the correct resources are available for each project, working to our challenging Service Level Agreements while motivating and coaching your teams to increase their industry knowledge. Reporting to the Senior Director’s, and forming part of the Executive Team, you will be working with our proficient fibre team and Client Managers. You will come with a proven track record and be a recognised leader who embodies our Values and Culture.

Responsibilities will include:

· Ensure that all QESH procedures are adhered to at that all activities are carried out with due regard to Health and Safety of all employees, clients, and members of the public

· Provide clear and inspirational leadership to all teams that result in the delivery of all contract targets and devolve ownership of this delivery to individual team members

· Control and manage resources within the contract to achieve the productivity and efficiency targets set

· Manage and plan the contract resources and activities to meet the financial, operational environmental, and quality targets

· Ensure that all employee relations issues on the contract are managed efficiently and effectively

· Provide constructive challenge whilst building project teams that encompass various disciplines

· Manage and develop relationships through maintaining regular contact with the relevant client representatives

· Continual review of resources and activities with a view to maximising the operational performance and ensuring cost-effectiveness

· Continual review of existing working practices with a view to introducing alternatives promoting efficiency, through monitoring and analysing performance

· Look for ways to increase/exceed customer satisfaction whilst maintaining the company’s financial position

· Be accountable for the P&L for the area of operation

· Have a complete understanding of the financial status of the area of responsibility and be able to report as required on the level of performance and adherence to targets

· Be able to develop ways to improve performance in keeping with the company’s requirements

· Be accountable for project targets and timely invoicing

· Provide support to the Operations Director in all areas of the contract as required

Desirable:

· Possess a “Can-Do” attitude

· Excellent Written and Oral Communication

· Self-motivated

· Remain calm under pressure and escalate any issues without conflict arising with clients

Location:

· Office based- Rugeley, Staffordshire

No Agencies please

Job Types: Permanent, Full-time

Salary: £40,000.00-£50,000.00 per year

Benefits:

• Company car
• Company pension
• On-site parking

Ability to commute/relocate:

• Rugeley: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Operations management: 4 years (preferred)

Work Location: In person

Reference ID: Mia Operations Manager