Technology Service Desk Analyst

Job content

About Armstrong Watson LLP

As an expanding business with 18 offices at present, Armstrong Watson LLP is a leading independent accountancy firm ranked in the top 30 firms of accountants and business advisers.

With approximately 520 colleagues, our people and our culture are at the heart of what we do. We recognise the unique impact our employees have on not only our clients, but also our colleagues and the communities in which we operate in. Our success is dependent on every colleague behaving consistently across all four of our values: Passion, Trust, Honesty and Humanity.

The Role

Due to continuous growth and development within our Technology Service Line, we are recruiting for a Technology Service Desk Analyst to join our Head Office in Carlisle.

The main elements of this role will include:

• Troubleshooting, diagnosing and resolving any reported incidents relating to IT systems, hardware and software
• Analysing trends and escalating any ongoing / particular issues to the Technology Service Desk Manager
• Establishing a good working relationship with our end users and direct team
• Providing remote, telephone and on-site support to our end users
• Taking responsibility for the handling of service requests and allocating the requests to other members of the team where necessary
• Making recommendations to improve service delivery from first hand experience

The Candidate

In order to fulfil the role we expect the successful candidate to:

• Demonstrate exemplary communication skills (both written and verbal) when speaking with all vendors / external suppliers / IT helpdesk contractors / team members and colleagues
• Have great timekeeping ability
• Have excellent organisation and prioritisation skills
• Be a dedicated team player and be willing to assist colleagues within the Technology Team where possible
• Have a desire to learn and contribute towards the ongoing development of the immediate support team

The Benefits

In return for your hard work helping us shape our future growth and development; we will provide a competitive salary and a positive benefits package which includes:

• 3.1% Employer Contribution Pension Scheme including Life Cover and Income Protection
• Enhanced Annual Leave which will increase throughout your length of service and option an Annual Leave Purchase Scheme allowing you to buy up to 5 additional days annual leave each year
• Flexible & Smart Working – giving you the ability to balance home-working, office location etc.
• Life Cover of 4x your salary
• Health Shield Cash Plan (provides cash back on a range of Health benefits and discounts on fashion, entertainment, holidays etc)
• Introductory Commission Scheme (financial reward if you refer a new client)
• Employee Assistance Programme (confidential support for emotional wellbeing)
• Employee Referral Scheme (financial reward if you refer new AW colleagues) of up to £2,500
• Detailed and thorough on-the-job training
• Reviews and appraisals with your management team to ensure regular communication and providing you with a platform to enhance your career

In addition to all the benefits you would expect from an award winning employer, you will be given the utmost encouragement and support to develop your career further.

When you’re with us… we’re with you.