Technical Support Engineer

☞ managed.

View: 103

Update day: 11-06-2024

Location: Milton Keynes South East

Category: Information Technology

Industry: Information Technology Support Services

Job type: Full-time, Permanent

Salary: £21,000 - £27,000 a year

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Job content

We are currently looking for a Support Engineer to join our team.

Shift patterns are based on a 40-hour working week between the hours of 07:00 - 18:00,

Main Purpose of role

Install patches where required and update firmware/software

Fulfil Customer Service Requests/Software Installs/AD creations/Management

Ensure Technical Documentation is created and kept up to date

Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient resolution within SLA.

Adhering to Incident, Change, and Problem management procedures.

Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated to reflect the correct status.

Deliver and maintain vendor management on behalf of the customer.

Business process awareness

Drive the customer experience by executing the defined service desk process.

Highlight trends to the Service Desk Team Leader for review

Qualifications and Skills

Educated to GCSE level in Maths and English or equivalent.

Excellent oral and written communication skills with the ability to communicate effectively at all levels

Rapid and accurate data entry skills

Excellent social skills with the ability to establish and maintain good/ productive relationships with colleagues and customers.

Ability to display a logical and methodical approach to problem-solving

A passion for providing exceptional customer service even during a period of stress and pressure.

Experience of working in a team

Passionate, professional, with a ‘can-do’ attitude at all times

Job Types: Full-time, Permanent

Salary: £21,000.00-£27,000.00 per year

Schedule:

  • Monday to Friday

Work remotely:

  • Temporarily due to COVID-19
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Deadline: 26-07-2024

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