Technical Support Engineer

☞ KO2 Recruitment

View: 106

Update day: 11-06-2024

Location: Northwich North West

Category: IT - Software

Industry: Electrical Electronic Manufacturing Computer Software Semiconductors

Position: Entry level

Job type: Full-time

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Job content

Position

Support Engineer

Salary: up to £35,000

Location of office: Northwich, Cheshire

Location of work:Office based when government guidelines allow.

The Role: As customer demand grows our client is now looking to increase their Support function and are looking to add a Technical Support Engineer to the team. Our client design, develop and manufacture a range of electronic devices that are sold around Europe.

In this role you will be tasked with supporting their customers needs from 1st line support issues over the phone and email to more technically, challenging issues and working closely with them to develop bespoke applications used to control and monitor their products. You will also work closely with the design team on product enhancements, maintenance and at concept stage of future products.

The ideal Engineer will be degree qualified within a relevant engineering discipline, be a strong communicator comfortable dealing directly with customers and a technology enthusiast.

Core Responsibilities
  • Provide ’front line’ technical support for customer enquiries, by phone, email, etc.
  • Identify opportunities for special developments. Work to define and agree specifications with customers, leading to the design and development of Special Product as appropriate. (These may be minor tweaks or full product developments)
  • Create and maintain support documentation and utility software for products as required.
Skills Required
  • Degree qualification within an Electronics Engineering discipline
  • Strong communication skills
  • Previous experience in a customer-facing role
  • Technical support experience and an eye for detail.
Desirable

Experience
  • Experience of developing embedded software or mobile applications.
  • Demonstrable experience of development using MS Visual Studio, C, C++, Java, Android Studio and/or iOS Xcode
  • Familiarity with PCB schematic and layout
Please contact Laurence Powell or Andrew Knight at KO2 Embedded Recruitment Solutions Ltd to discuss this role in further detail.
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Deadline: 26-07-2024

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