Technical Support Assistant

Job content

We are currently recruiting for 2 x Technical Support Assistant’s to join a local busy team within Sunderland.

The Role:

• Provide a technical administrative support service whilst delivering a first-class professional service to customers.
• Work in partnership with other Sections and Directorates of the Council and external organisations.
• Assisting in dealing with queries and representations from internal/external clients, Council members and others.
• Action all telephone and e-mail requests for services.
• Deal with and support the use of maintenance, scheduling, and asset systems. *Give excellent customer service when dealing with customers, processing complaints on MS Dynamics/Report It, developing an understanding of Environmental Services.
• Create SAP works orders for all reactive and routine maintenance and servicing requests, including internal sub orders for schemes work.
• Undertake procurement of materials and contractors including obtaining prices via the use of framework documentation or requesting quotations and creation of purchase orders.
• Take receipt of deliveries ensuring the requisitioner is informed of the delivery. Process requests for payment; checking invoices for accuracy, goods receipting and working with Accounts and suppliers or contractors to resolve queries and blocked invoices promptly.
• Confirm all operatives’ hours in a timely manner and collate return prior to submitting it to Payroll.

The Person:

• Must have 5 GCSE’S including English and Math’s at grades 5 (A-C) or above.
• Must have previous or similar experience.

Job Types: Temporary contract, Full-time

Salary: £11.59 per hour

Work Location: In person

Reference ID: tsacc