Technical Support Analyst

☞ Venn Group

View: 104

Update day: 28-05-2024

Location: London

Category: Architecture / Interior Design Information Technology

Industry:

Salary: £38,000 a year

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Technical Support Analyst

Venn Group is working with a fantastic organisation based in Sevenoaks who are looking for a Technical Support Analyst to join their 2nd and 3rd Line Service Desk teams.


Salary:£38,687

Location: Sevenoaks (4 times a week onsite)

Benefits: generous pension and life cover, great annual leave entitlement and more

Job responsibilities include:

  • Proactively allocate and respond to and resolve service desk incidents, requests, issues, problems and queries to agreed service levels
  • support and provide guidance for users of IT systems so they can use these efficiently, including enabling them to work smarter and make the most of Microsoft 365 modern productivity
  • Patch systems and work with the 3rd line support providers to ensure that all elements of the IT systems and infrastructure receive regular operating systems
  • Maintain accurate technical records relating to IT services for asset and configuration management
  • Proactively complete technical and administrative tasks for IT projects – including configuration and implementation of new equipment and systems
  • Provide support for business as usual and projects administration tasks
  • Liaise with business users to determine department specific issues and support with smarter ways of working

The successful candidate will have:

  • Experience of using a service desk application (ideally Fresh Service) to manage incidents and requests
  • Good hands-on knowledge of IT systems and technical architecture including the microsoft stack and Citrix, Active Directory, Windows and Android Operating Systems, Mobile Device Management (Intune and MaaS)
  • Experience of monitoring systems, creating and maintaining appropriate records
  • Ability to assist with maintenance of IT systems, including the configuration of new equipment and the routine update of software
  • Previous experience assisting with the rollout and delivery of IT projects
  • Experience with VMware and ITIL is highly desirable including qualifications

To apply for this role or to find out about other Technology jobs, please email your CV to George Maguire at gmaguire@venngroup.com

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Deadline: 12-07-2024

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