Technical Support Analyst (24 - 36k) Edinburgh hybrid

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Senitor https://www.senitor.com/

Technical Support Analyst (24 - 36k) Edinburgh hybrid

My client who are a well established managed service provider are now looking for an experienced Technical Support Analyst to join their busy, highly professional team. The candidate will need to be based in Edinburgh you will be required to go in the office once a fortnight.

Role and Responsibilities
Resolving technical support issues remotely and at client site (must have driving license).
IT Support/Infrastructure/Network support within a customer focus / software environment.
Strong dedication to customer care, with ability to understand customer technical needs.
Handling support queries, phone, and email.
Support ticket management and prioritisation according to SLAs and KPIs.
Project managing new hardware installations.
Working with third parties to resolve customer issues.
Account management - managing customer relationships including regular onsite meetings.

The main requirements of this role are -
A minimum of 5 years’ experience in IT service management.
A valid UK driving licence to attend Client offices.

Skills
Windows Server Administration
Microsoft 365/Teams/SharePoint
Network - Security, VPN, Switching/Routing, Firewalls, WIFI.
Virtualisation (Hyper-V)
AV/Firewall Rules and Policies

Benefits
Personal development meetings
Structured training
Mobile phone.
Pension.
Private medical insurance.
Corporate away weekend.
90-day company social catch up.

To apply for the role please send your most recent CV to louise.phelan@senitor.com or call 0113 224 2121 for further information on the position.

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.