Technical Support Advisor

Job content

About The Role

Are you the type of person who enjoys regularly interacting with customers, offering technical support with enquires and resolving issues? If so, this could be the role for you. We’re looking for experienced Technical/Customer Service professionals to join our newly formed Technical Operations Centre and help us to deliver our customer promise - to delight every customer, every time.

Sunbelt Rentals is a FTSE 100 company and the UK’s leading supplier of plant, tools and specialist equipment hire for the construction, events & infrastructure markets. As a business we are going from strength to strength. During the pandemic we’ve remained open to supply our equipment and services to keep the UK going, from the NHS to broadband suppliers, construction sites to utilities and much more. We’ve also been looking after our people, introducing exciting new reward and benefit initiatives to support our colleagues and ensure our people feel truly valued.

In the role of Technical Support Advisor you’ll be responsible for delivering a best-in-class service to our Power Generation and Accommodation customers, using your experience to help our customers with on-site issues, diagnosing and guiding them through procedures, for example re-setting and re-starting a generator or basic fault diagnosis within an accommodation unit.

Your days will be spent communicating with customers on the telephone and via email, taking ownership of the enquiry and building good customer relationships. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service and repair standards.

This would be a fantastic opportunity for individuals from a technical support service desk/call centre environment who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

During your first week you’ll complete our bespoke training programme which is designed to ensure that you’re confident, equipped and empowered to deliver a world class rental experience to your customers. We’ll also support your personal growth and development to support your longer-term Sunbelt career aspirations.

The Technical Operations Centre operates 24/7 and you’ll work an average of 42 hours per week, working on a 4-week shift pattern times to be confirmed by the line manager.

About You

To succeed in this role, you will bring the following skill set and behaviours:

• Proven experience in a Technical Support/Customer Service role, preferably handling service and repair enquiries however training will be provided.
• Previous experience within the Power Generation or Temporary Site Accommodation Industry is preferred, but not essential as training will be provided.
• Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
• Exceptional communication skills, you’ll have the ability to engage and build relationships with both internal and external customers
• An inquisitive mind, you’ll enjoy analysing and problem solving - thinking quickly to provide immediate solutions to complex customer on-site service issues
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach, you’ll enjoy a varied workday in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role.
  

About Us

As part of FTSE 100 Ashtead Group plc, Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe. Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.

Our people are at the very heart of our values and they’re our greatest asset. Join us and we’ll give you everything you need to succeed - award winning training, professional development and support and opportunities to progress your Sunbelt Rentals career.

The package includes a competitive salary, bonus and flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance and a great Company pension scheme.