Technical Services Manager

☞ CINAR METAL TIC. AND SAN.LTD.STI.

View: 107

Update day: 01-06-2024

Location: Newport Wales

Category: High Technology Mechanical / Technical Electrical / Electronics IT - Software

Industry: Mining

Position: Mid-Senior level

Job type: Full-time

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Job content

Are you looking to build a career and make a difference - why not think about the Monmouthshire Building Society?

Were on a journey to becoming an innovative, exciting, modern mutual and wed love for you to join us. We have an ambitious 5-year strategy with strong growth plans and your role will play a crucial part in our success.

We are a community and values-based employer that puts both our people and our members at the heart of what we do. If you want to make a real difference to your community and career, then wed love to hear from you...

An exciting opportunity has arisen in ourIT Teamfor a permanentTechnical Services Managerbased atour Newport City Head Office.

What we will offer you as one of our valued colleagues
  • My Benefits platform which provides dental cover, critical illness cover, access to a Health Cash Plan, plus many other high street discounts.
  • 28 days holiday, plus bank holidays and a day off on your birthday to help you celebrate!
  • Option to purchase additional holidays.
  • Opportunity to work in an agile way to include home working, after your training has been completed.
  • A commitment to your ongoing training and development including our internal rotational development programme (optional after successful completion of probation).
  • Up to 14 hours of paid Society leave to volunteer for a local community initiative each year
  • Dress for your Day approach when in the office.
  • Various health and wellbeing benefits such as 24-hour Employee Assistance Programme, subsidised flu jabs and eye tests.
  • Private healthcare (optional, from day 1 of joining).
  • Generous Stakeholder Pension Scheme where the Society contributes a massive 10% on top of your 3% contribution!
  • Life Assurance 4 times your basic salary life cover for pension scheme colleagues.
What will you be doing?

As the Technical Services Manager, you will be responsible for business continuity, support, management and development of the IT technical infrastructure and associated operational systems / applications within the Society.

The Technical Services Team is responsible for the design, delivery and technical success of the Societys IT infrastructure and associated supporting architecture and will be instrumental in delivering the technical aspects that underpin the Societys business strategy.

What type of person will you need to be?

The Ideal Candidate Will Have
  • Proven track record of successfully leading both physical and virtual teams.
  • Experience in dealing with third-party service providers.
  • Operational ability in a diverse environment.
  • Exceptional customer-facing skills.
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Mastery of ITIL (Information Technology Infrastructure Library) principles.
  • Solid resource planning and problem-solving skills.
  • Excellent verbal and written communication skills.
  • A calm, balanced and decisive attitude in an emergency, with the ability to co-ordinate efforts to identify and resolve issues.
  • Experience of chairing Service Review meetings with clients, and preparation/interpretation of report inputs to the session.
  • In-depth knowledge of cloud and infrastructure products and services.
  • A technical background to be deal with the demands of this role experience coordinating installations, upgrades, and maintenance on IT infrastructure.
  • Ability to identify software needs.
  • Knowledge of architecture processes and performance reports of operating systems.
  • Experience in information technology space and solving various software and hardware problems.
Desirable Skills/experience
  • Welsh language (written/spoken).
  • Previous experience working in a Building Society or Financial Services.
Were committed to diversity and equal opportunity and as an inclusive employer, we encourage applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing) and any other protected characteristic.

Just let us know if you need any reasonable adjustments made to our recruitment processes, well try to accommodate them.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Personal data held by the Monmouthshire Building Society relating to employment applications will be used in accordance with GDPR regulations our Privacy Statement, which is available on our website.

Our roles often generate a lot of interest and can close early so don’t miss out this opportunity to apply!

MonmouthshireBuildingSocietyvalues the diversity that all sections of the community can bring to ourSociety, we welcome applications from everyone who shares our values.

As a financial services organisation regulated by the PRA and FCA our staff must be honest, financially sound and maintain high levels of competence and capability in their role. Therefore our pre-employment checks include adverse credit checks and criminal records checks (DBS checks) for all roles. DBS checks are at a basic disclosure level for the majority of roles but at the standard level for certain roles covered by the Certification and Senior Managers Regime.

Apply:Technical Services Manager - Monmouthshire Building Society.
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Deadline: 16-07-2024

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