Technical Operations System Specialist II - Mechanical Systems (Farnborough)

Technical Operations System Specialist II - Mechanical Systems (Farnborough) in GAC Farnborough

Unique Skills:

Extensive knowledge and experience of GAC Large Cabin Aircraft Mechanical Systems G500/600 650 and fly by wire preferred. Excellent communication and computer skills. This position will require shift flexibility as it will be part of the technical operations call center and individuals may be expected to support and fill in shifts on occasion. This position will require employees to report physically to the FAB service center.

Education and Experience Requirements:

Bachelor’s Degree in aviation maintenance, engineering technology, or related curriculum required or equivalent combination of education and experience.
aircraft related maintenance and operations experience is required.
An A&P license, EASA B1/B2 FlightSafety Master Technician.



Position Purpose:
The Technical Operations Systems Specialist II is the primary point of contact for internal and external customers and represent Gulfstreams Customer Support network for both technical and non-technical situations. Under minimal direction, provides advice and guidance to the company and the customer on installation, service, repair, replacement, modification and maintenance of Gulfstream aircraft systems and support equipment. Builds customer relationships with regards to troubleshooting and solving the entire spectrum of aircraft systems, support equipment, and operational problems pertaining to our in-service product. Conceive, develop, test, and evaluate new ways to improve the technical support effort.

Principle Duties and Responsibilities:

Essential Functions: 1. Responds to in-flight emergency calls from operators by coordinating resources (Flight Operations, Engineering, etc.) and providing technical data and guidance during the event. 2. Interprets general operational/maintenance requirements, independently provides technical consultation to customers, Service Center, Customer Support, Field Service Representatives (FSR), Customer Operational Readiness Reps (COR), Engineering, other internal departments, and FlightSafety to affect suitable resolutions to various operational conditions. 3. Conducts in-depth system review to develop troubleshooting plans specific to operator/aircraft needs. Directs and guides customers, Service Center, FSR, and COR Reps on plan implementation and follow-through to Return To Service (RTS). 4. Directs the exchange of technical data necessary to provide temporary or permanent repair drawings for damaged in-service aircraft in the field. 5. Review, investigate, and respond as required. to correspondence received from Gulfstream operators, and other agencies. Directing this action includes, but is not limited to, coordinating the transfer of aircraft components for analysis, providing technical support for that analysis, and providing a course of action based on the results of the analysis to effect a continued improvement of the Gulfstream fleet of in-service aircraft. 6. Develop, prepare, and update new and existing troubleshooting procedures and processes for Gulfstream aircraft. Coordinate the development and evaluation of test equipment for use on Gulfstream aircraft. 7. Determine priorities for handling situations submitted to Technical Operations for action, depending on safety of flight, urgency of the situation, and company policy. 8. Initiate and prepare customer bulletins, Pub Change Requests (PCR), service news items, letters, RQAAT presentations, and other formal documentation/communication. 9. Use Lean methodology to identify & implement improvements to internal processes that will improve group efficiency and increase effectiveness. 10. Re-enforce customer satisfaction, identify areas of customer frustration, and resolve issues and be an advocate for the customer. Perform other duties as assigned.

Other Requirements: 1. A good understanding of PC and main frame computer applications including the use of standard computer word processing programs (i.e. Microsoft word) a plus. 2. Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system. 3. Airframe and Powerplant license is preferred.

Additional Information

Requisition Number: 177883

Posting Type: Internal-External

Department: J0893-Tech Ops

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Salary Grade:P6

Number of Openings: 1

Posting End Date: 11/09/2021

Equal Opportunity Employer/Veterans/Disabled.

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world’s most technologically-advanced business jet aircraft