Team Manager - Call Centre

☞ Foundever

View: 108

Update day: 07-05-2024

Location: Ringwood South West

Category: Other

Industry: Outsourcing Offshoring Consulting

Position: Mid-Senior level

Job type: Full-time

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Job content

About Us

We are looking for an experienced customer service manager to join our growing team at Foundever™ Kingston on a full-time permanent contract as a Team Manager.You will work and gain experience with accounting software like QuickBooks, TurboTax, Mint, Credit Karma and Mailchimp. You’ll be key to the client relationship, in day-to-day contact, facilitating regular meetings, liaising with HR, learning, planning and supporting teams.

Summary Of Responsibilities
  • Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved.
  • Follow a process of continuous review and proactive management of absenteeism and attrition for all Advisors.
  • Continually review and monitor work performance of all Advisors against agreed KPI’s.
  • Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
  • Facilitate a culture of open and honest two-way communication with all team members.
  • Ensure action from employee satisfaction surveys are implemented and continuously reviewed.
  • Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job.
  • Ensure appropriate actions are taken to improve client satisfaction survey scores.
Key Details

Salary: £29,000.00 per year + 10% Bonus

Schedule: 37.5 per week – Monday – Friday 08.00 – 19.00

Contract type: Permanent

Training: Onsite 2 weeks classroom and 2 weeks nesting as experts. Another 2 weeks of Foundever policies 6 weeks in total. Monday to Friday – 9:00 to 17h30

Production: Onsite

Expected start date:20.11.2023

The Perks
  • We aren’t Customer Facing so it’s an Individual Casual dress code
  • Monthly engagement events and competitions!
  • Genuine career opportunity to move through the business in the UK or abroad!
  • Pension Scheme
  • Perks at Work!
  • Free onsite parking anytime you want to come and visit or work on-site
  • Kingston hub is a 5 minute walk from Kingston station & bus stop
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Deadline: 21-06-2024

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