Tailormade Reservations Travel Specialist

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TailormadeReservationsTravelSpecialist based in Glasgow
If Only We are a multi-award winning luxury tour operator, providing bespoke holidays and tours to some of the most breathtaking destinations worldwide. With events including our acquisition by The Portman Group which includes Elegant Resorts.

We have a unique opportunity for an experienced Tailormade Reservations Travel Specialist to join our Travel Sales Team in Glasgow We are looking for In depth and specialist knowledge withing the Tailormade Travel environment is essential along with a positive attitude and desire to learn other products and destinations whilst ensuring the highest of standards and service are offered at all time.

As part of this role you will;

• To achieve and exceed targets on all aspects of company performance, which can include but not limited to : Maximising Revenue, Margin and Conversion

• To offer Customer Service that exceeds our customer’s expectations time and time again on each and every call

• To support the business in ‘crisis’ situations by following due process and picking up tasks as are outlined by their Line Manager
• An ability to learn and understand new procedures, ways of working and have an attitude and willingness to learn new products and processes
• To be a team player and actively coach and support colleagues to achieve their best results at all times
• Ensure that strong relationships are in place with all internal customers (departments) at all times and have a proactive approach to problem solving
• To be Galileo ‘literate’ and to be able to work across multiple platforms in order to price an itinerary, customer information and quotes to the highest standard
• To want to develop and excel by learning new destinations and ways of working
• To offer constructive feedback and views to Team Leaders and Line Manager in a positive and professional manner
• Establish and maintain strong relationships with suppliers and to attend training sessions where required
• Represent If Only at company events where required and to be a brand ambassador at all times

In return we offer a Highly attractive package, and the opportunity to join the business during a significant period of growth

So if you’re a high performer who is looking for their next challenge, then please get in touch, we’d love to hear from you!

To be successful in this role we are looking for an enthusiastic, well organised and self-motivated individual who has the drive to succeed within ’If Only’

Ideally you will have following skills and attributes;

• To have a extensive experience in a travel role and to be able to demonstrate an understanding of what it takes to be a ‘Travel Specialist’
• Have strong geographical knowledge and be willing to develop and learn as the business grows and new destinations are added
• To display a positive outlook and attitude at all times
• Be solutions focused and have a forward-thinking approach
• Work as part of a team but also to have own initiative
• Ability to work accurately in a pressured environment
• Attention to detail with the ability to foresee potential problems

• Demonstrate numeracy and be capable of pricing / adjusting and discounting
• To provide outstanding levels of customer service externally and internally
• Ability to prioritise, manage expectations and multi task
• Able to communicate both verbally and in writing at all levels

• Develop and maintain professional relationships with suppliers and travel agents

• GDS Galileo experience
• Working knowledge of Microsoft Office applications

Job Type: Full-time