Tailor Made Sales Consultant

Job content

1. Position Summary

We are looking for a dynamic and service orientated team player to sell amazing holidays across the globe to our travel agency partners.

To sell and promote travel and ancillary products to Independent Travel Agents using own knowledge and CRS systems. To maximise profitability whilst improving customer satisfaction and maintaining a quality service. To be able to maintain service levels in a busy and buzzing atmosphere.

Excellent telephone skills and interpersonal skills are essential.

2. Principal Accountabilities

Customer Service

· Builds strong relationships with both customers and colleagues.

· Handles customer enquiries and/or complaints

· Builds a thorough working knowledge of Jetset Tours products and services.

· Has an understanding of flights, air fares, manual and automated ticketing and fare construction. (desirable not essential)

· Demonstrates an in-depth knowledge of suppliers and products, including air travel, hotels, car hire, ferries, tour operators.

· Demonstrates knowledge of health requirements, vaccinations, passport and visa legislation.

· Has knowledge of the regulations of the International Air Transport Association (I.A.T.A). Demonstrates knowledge of domestic and international travel geography.

· Shows an awareness of and interest in developments in the travel industry, including activities of the competition.

· Sound knowledge of sales process and sources of reference.

Team Work

• Works as a team player and is flexible to the demands of the business, working closely with colleagues.

Compliance

• Awareness of Health and Safety procedures.

Profit

• Sells preferred suppliers to match customer needs.
• To meet and exceed team targets.
• To strive for 100% accuracy.

3. Knowledge and Skills

· Excellent written and verbal skills

· Customer service skills

· Good command of English Language and Maths

· NVQ Certificate Travel & Tourism or Cotac 1 & 2 (desirable not essential)

· Minimum 2 years relevant travel industry experience

· CRS/Internet system knowledge

· Product knowledge – across industry

· Proven selling skills – aims to exceed sales targets and achieve goals

· Actively listens to others concerns and suggestion

· Attentive in a learning environment

· Demonstrates flexibility in working environment

· Able to achieve rapport quickly

Job Type: Full-time

Salary: £22,000.00-£28,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• ALTRINCHAM: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What has been your favourite holiday to date? Sell the destination to us!

Work authorisation:

• United Kingdom (required)

Work Location: One location

Reference ID: JetsetHolidays2022