Survey Support Co-ordinator

What we’re looking for:

We are looking for a Survey Support Co-ordinator to join us on a full-time, permanent basis.

This role can be undertaken from the comfort of your home where you will come into our Peterborough office once or twice a week.

We’re looking for someone with excellent communication skills and relationship building skills. You will be organised, have an eye for details and ensure all information is collected with accuracy.

We need someone who enjoys finding solutions that can use their own initiative and manage their own workload.

Who you’ll work with:

You will report directly into the Survey Support Team Leader and work with several different teams and external partners.

What you’ll do:

• Ensure accurate and timely collection of the New Survey Request and Risk Improvement mailboxes, with the updating of separate central logs and risk improvement trackers.

• Ensure that quality assurance targets are achieved

• Support the Survey Support Co-ordinators.

• Support the Team Leader in the monthly production of SST Management information reports.

• Maintain relationships between all important partners such as Surveyors, NIG Brokers, NIG clients and NIG underwriters.

• Promote the culture and core values of Direct Line group through appropriate behaviours and actions

• Manage risks involved in running our business appropriate to my role, following our risk framework.

What we’ll give you:

We have a focus on developing you and your skills and work to give you the tools to do so. In addition to this we also offer a great benefits package including 25 days annual leave, family and work life balance-focused options such as: fully paid maternity leave and parental leave, flexible working, insurance savings for you as well as a range of other optional benefits!

Work hours: Monday - Friday, 35 hours per week

Closing date: 13th April 2023

Ways of Working

NIG is a wholly owned subsidiary of Direct Line Group and here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a ’best of both worlds’ approach combining the best parts of home and office-working, offering flexibility for everyone.

How much you’ll be in the office depends on your role, and we’ll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.

Benefits

We recognise we wouldn’t be where we are today without our colleagues, that’s why we offer such excellent benefits designed to suit you as and when you need them:

• Pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you’re more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

#LI-GY

#LI-HYBRID