Support Worker - Ty Ogwr

Introduction

The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website. www.thewallich.com/about-us

Project Description

Purpose of Role

To provide residential and floating support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their future or current accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes. In addition, to assist with the housing management needs of the project ensuring the delivery of a safe, secure and effective service.

If you have any further queries on this vacancy please make contact with Kelly - Assistant Service Manager on 01656 665441

This role is subject to an Enhanced DBS Check.

No Agencies.

We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.

Main Duties, Responsibilities and Person Profile

Main Duties and Responsibilities

1. To provide support to the residents of the project.

a) To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b) To ensure that all Service Users are treated fairly and afforded equality of opportunity.

c) To manage referrals according to the procedures and eligibility criteria of the project.

d) To ensure that Service Users’ needs are met through the consistent application of the Wallich’s model of support.

e) To support Service Users with particular reference to:

i) Providing project inductions to new Service Users.

ii) Carrying out the day to day tasks and activities of Service Users’ support plans.

iii) Applying the basic principles of various conversational skill sets to the benefit of Service Users.

iv) Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.v) Actively involving Service Users in their support, the project and/or organisation.

vi) Making referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.

vii) Supporting a Senior Support Worker in reviewing needs, risks and support plans.

viii) Discussing and observing Service User’s levels of control, understanding and involvement and providing this information to a Senior Support Worker.

ix) Representing and advocating with/for Service Users.

x) Implementing a realistic, manageable and controlled planned service withdrawal.

f) To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure.

g) To maintain regular communication with Senior Support workers relating to the need for changes to Service Users’ needs and risk assessments and support plans.

h) To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

2. To assist in monitoring the effectiveness of the projects ensuring objectives and targets are met.

a) To assist managers with gathering quantitative and qualitative information relating to objectives and targets.