Support Worker - Nights

Job content

Regenda is now recruiting a Support Worker (Nights) to work with our talented Independent Living team at one of our schemes in Birkenhead.

About The Role

The role is based in a semi-independent accommodation project and is on a rota based shift working pattern to ensure that a high quality of support is delivered to the residents 24 hours a day 365 days a year. The support worker will work flexible shift patterns inclusive of early starts, late finishes and bank holiday working.

The post holder will assist in all aspects of support to ensure that the young person is ready to move to more independent accommodation. The role requires the planning and undertaking of support sessions, use of a centralized database to record information, health and safety checks and cash handling.

The ideal candidate will have a good working knowledge of the care and support sector relating to service users’ needs, contract management, housing and social care law, local service commissioning and relevant service standards.

They will have outstanding communication and inter-personal skills in both a verbal and non-verbal context. This includes positive relationship building with partners; demonstrating motivation and high quality coaching with service users and presenting accessible and engaging information to customers. It also includes the support of timely, accurate, accessible, well-presented and professional reports and documentation using Word, Excel, Visio and PowerPoint to an appropriate standard.

The successful candidate will have a tenacious approach to quality assurance by supporting a blend of performance management and spot checks to improve service to levels beyond the sector benchmark, into the top quartile of Regenda peers and creating services that represent the best of the Regenda brand.

They will be able to demonstrate a successful track record of delivering excellent customer and stakeholder services to tenants and partners in Care and Support schemes.

In this role you will be required to have a resilient and professional approach to problem solving and contract dispute with customers and partners, ensuring compliance is maintained throughout various forms of agreements within Care and Support schemes.

The post holder may on occasion be required to travel to other offices and therefore the ability to travel to other offices and locations which may not be easily accessible by public transport.

Please note, this is predominantly a lone working role and Enhanced DBS will be required for this role.

About Us

The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.

Our core purpose is to regenerate places to create opportunities for people.

About Our People

Whilst individually our people are unique and diverse, they share one common attribute - they are Regenda People.

Regenda People understand what it means to have a business mind and a social heart. Regenda People are committed to lifelong learning, embrace change and thrive on challenges. Regenda People work collaboratively and are motivated by success.

And above all, Regenda People live our values and believe in our mission.

About Our Values

Our values are the operating principles that guide our conduct and our relationship with customers, partners and stakeholders:

• Customer focus
• High performance
• Efficiency and value for money
• Teamwork
• Ambition and dynamism
• Openness and honesty.
  

About Our Offer

Regenda offers a competitive reward package, including a range of salary sacrifice benefits, contributory pension scheme, enhanced annual leave and flexible working options. We believe in coaching, growing and developing our employees, with a wide variety of learning and development opportunities on offer.

About Applying

This is a truly fantastic time to join a dynamic and ambitious organisation. If you think you’ve got what it takes to join our team and if you understand what Regenda People are all about, then take action - apply now!

Interview / Assessment date: 9 August 2021