Support Officer (Young People & Young Parents)

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Support Officer (Young People and Young Parents)Salary: £22,286-£26,978 (equivalent to £12.24-£14.82ph)Type: Permanent, Full time (35 hours per week – part time considered)Location: Bramlings House, Newbury, RG14 2FPAbout UsWe are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.About The RoleWe’re searching for aSupport Officer to join our friendly and hard-working team at A2Dominion.Are you looking for a rewarding job that helps people to live safe, happy and independent lives?Working at Bramlings House in Newbury, you will work as part of a team providing housing and support to young people and young parents aged 16-24 years old.Key Responsibilities

• promote independence, freedom and choice as a keyworker to residents, working with them to achieve their goals as they work towards independent living
• ensuring residents are safe and able to manage risks as necessary, which often you’ll need to do with the help of partner agencies
• responsible for health and safety checks within the building, as well as reporting and monitoring maintenance issues

You will be working a blend of shifts made up of early (0700-1500) and late (1300-2100), including one weekend in four, plus on-call out of hours one week in every four for which additional payment is madeAt A2Dominion Care & Support we are transforming our services to being person-centred within a psychologically informed environment. If you’re not sure what this means – don’t worry as you’ll receive full training as part of your induction.More About YouYou won’t necessarily have experience in this sector, as we recognise that transferrable skills and experience are just as valuable. We are specifically looking for candidates with the right skills and attitudes, who will demonstrate and promote our values of caring by nature, working better together and thinking for tomorrow.For this role, we’re looking for someone who may have:

• experience of working in a customer-facing role, and a passion for customer service.
• the understanding to motivate people who have complex and diverse issues including alcohol or substance misuse, mental health trauma and/or behavioural challenges
• an awareness of Universal Credit and Housing Benefit, as well as voluntary and statutory support agencies.
• the skills to identify and manage risk.
• an awareness of safeguarding measures and processes.
• excellent communication skills.

RequirementsIf you don’t tick every box above, don’t worry – however there are a few essential requirements of the role which you’ll need to fulfil in order for us to take your application further

• You must have the right to work in the UK – unfortunately we are unable to sponsor visa applications.
• You must have a full driving licence, together with a car available and insured for business purposes. Where you need to use this for business travel, mileage reimbursed at 45p per mile.
• You’ll need a Disclosure & Barring Service (DBS) at the Enhanced level – don’t worry, we will pay for this and any subsequent renewals. We may still be able to consider applications from candidates who have disclosures on their file – please contact us to discuss this.
• You should be able and willing to work flexibly across similar Care & Support services within a reasonable distance from your main base (transport costs reimbursed) in support of colleagues elsewhere – remember, this works both ways!

Choosing us is easyAs an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.If you’ve read about this opportunity and are excited about working for us, but you’re not sure if you’re 100% confident with your experience – we’d still love to hear from you! Just make an application and we’ll be in touch from there. We welcome all applications regardless of race, gender, ethnicity or sexual orientation.