Support Engineer

☞ Ultra Electronics

View: 107

Update day: 01-06-2024

Location: Cheltenham South West

Category: Mechanical / Technical High Technology Electrical / Electronics

Industry: Aerospace Defence

Job type: Full-time

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Job content

The Ultra Engineering function manages a portfolio of specialist capabilities, generating highly differentiated solutions and products by applying electronic, mechanical, and software technologies in demanding and critical environments to meet customer needs.

KeyResponsibilities:

To complete to a high standard and satisfactory conclusion, all Problem Reports, Engineering Change Requests Bids and LPEs generated within the business within a reasonable amount of time

Ensure all engineering documentation is correct and accurate

To evaluate and resolve customer issues and concerns to a successful conclusion

To provide expertise and support to anyone (internal or external) who requires information, testing or obsolescence reviews pertaining to all Ultra products

Effectively communicate project/work status through appropriate management reporting data both externally (Customer) & internally

Promote & develop close, long term productive and conducive customer relationships

Maintain awareness and attend training courses as applicable for the purpose of Company and self-development.

Assist in the provision of information, staff training and technical instruction as appropriate.

To question and where necessary challenge constructively any instruction believed not to be in the best interest of the Company or its customers.

To work with your suppliers to ensure the correctdelivery of your requirements.

Required Skills and Experience:

Must be Degree (HND/HNC with relevant experience) qualified in Electronic or Mechanical disciplines.

Experienced in providing technical support for complex civil aerospace and military controls systems

Customer focused, highly motivated with excellent analytical skills.

Good team player

Excellent communicator that works effectively both internally and externally

Good communication skills both verbally and in writing

Demonstrates a “Can do” positive attitude and committed to delivering on commitments

Desirable:

Familiarity with FRACAS systems.

Familiarity with obsolescence management process.

Familiarity with PLM and ERP systems

Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers.

We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.

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Deadline: 16-07-2024

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