Supply Solutions Advisor

☞ Sodexo

View: 101

Update day: 01-06-2024

Location: Salford North West

Category: Consulting / Customer Service IT - Software Sales

Industry: Facilities Services

Position: Mid-Senior level

Job type: Full-time

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Job content

Job Introduction

We are looking for a highly skilled customer service, helpdesk operative to join our Supply Solutions Team as a Supply Solutions Consultant. Where you will be responsible for providing high quality customer service to internal and external stakeholders.

You will respond to issues and queries in a timely and efficient manner, gathering factual information and making effective decisions. While maintaining a accurate and detailed log of all calls received inline with company policies and procedures.

In return, we offer excellent benefits in a purely customer service focused environment working core hours Monday to Friday, offering exposure to the wider Sodexo teams with the support and encouragement to develop your skillset.

If you are a pro-active individual with sharp problem-solving skills and the drive to see continuous improvement we would love to hear from you.

What You’ll Do

  • Escalate issues through the appropriate channels in a timely manner and advise customers of actions taken
  • Complete work items in line with agreed service level agreements
  • Act as a subject matter expert for the Supply Solutions team in defined areas of responsibility
  • Ensure maximum availability to respond to calls or emails during ‘ready’ status periods
  • Make effective decisions after gathering relevant factual information and reviewing the appropriate level of detail
  • Fulfil own role and work with the team to work towards common goal

Essential

What you bring:

  • Previous experience of a contact centre / helpdesk environment
  • Qualified with GCSEs C Grades (or equivalent) in Mathematics and English Language
  • A confident communicator with the ability to work to tight deadlines
  • Problem-solving skills Drive to find solutions using initiative and aptitude
  • Flexible and adaptive to business requirements

Desirable

  • Experienced with delivering within SLAs
  • Experienced in using application systems
  • Effective written and oral communication skills
  • Collaborative team working skills
  • Ability to organise and prioritise workloads effectively within a busy Support Service environment
  • Ability to self-manage workloads and prioritise support requests

What We Offer

Up to £23,500 + 5% bonus

Working With Sodexo Is More Than a Job; It’s a Chance To Be Part Of Something Greater. You’ll Belong In a Company And Team That Values You For You; You’ll Act With Purpose And Have An Impact Through Your Everyday Actions; And You’ll Be Able To Thrive In Your Own Way. In Addition, We Offer

  • Flexible and dynamic work environment
  • Competitive compensation
  • Access to ongoing training and development programs
  • Countless opportunities to grow within the company
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Deadline: 16-07-2024

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