Sunday Showroom host/Receptionist - Ref: HV30-139

Job content

Sunday Showroom host/Receptionist
Location: Brighton Volkswagen
Added: 13 July 2021 | Closing Date: 25 July 2021
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Ref: HV30-139

Summary

• Location: Brighton Volkswagen
• Salary: Commensurate with skills and responsibilities
• Department: Administration
• Driver Licence Required: No
• Working Hours: 10:00am to 4:00pm Sunday
  

Description

MAIN PURPOSE OF JOB:

To ensure the efficient and professional provision of reception services to the branch.
To meet and greet visitors to the branch, professionally directing them as required.
To deal with all calls quickly and efficiently, passing the call to the relevant department effectively
To look after and maintain a high standard of cleanliness in the hospitality area

• MAIN WORKING RELATIONSHIPS:
• Accountable to:
  

Sales Manager

• Relationship with:
  

Brand Manager
Branch personnel
Customers
Other Caffyns’ staff
Visitors to the branch

• OBJECTIVES AND KEY TASKS:
  

2.1 Reception

To answer all calls to the branch and distribute to the relevant department.
To greet all walk-in customers and ensure they are directed as appropriate.
To deal with telephone enquiries professionally and efficiently, ensuring messages are passed to the relevant person/department as quickly as possible.
To ensure all enquiries that come into the branch, via telephone, email, walk in and Volkswagen referrals are logged correctly.
To email messages to branch staff where necessary.
Maintain safe working practices and abide by the Volkswagen standards at all times.
To ensure that all visitors to the Branch are recorded in the visitors book, and are aware of Health & Safety Issues.
To monitor showroom POS, check ipads are up to date and are fully charged, update prices and fuel figures, order brochures.
To ensure that the Centre’s outgoing post is processed on a daily basis.

2.2 Hospitality Area

To maintain the hospitality area, ensuring it is clean and tidy at all times.
Ordering supplies to keep fridge stocked at all times.
To serve drinks to customers.
To supply customer with papers and magazines as requested.

2.3 Other Responsibilities

Responsible for Health and Safety for the branch.
Organising the Volkswagen training for appropriate staff members.
Co-ordinating with other Managers at branch regarding the annual Volkswagen Audit.
To ensure that all administration tasks are completed accurately and properly.
To assist with updating battery audit spread sheets.
Comply with and distribute any new legislation or circulars supplied by Volkswagen UK or Caffyns Head Office.
To cover Saturday receptionist during sickness and annual leave

• OTHER DUTIES:
  

This list of duties is not exhaustive and other tasks and responsibilities will be required of the post-holder as requested by the Sales Manager.

• CONFIDENTIALITY:
  

All information relating to customers and the business is to be treated confidentially in line with Company procedures.

• HEALTH & SAFETY:
  

Caffyns has an obligation under the Health & Safety at Work Act 1974 to provide safe and healthy working conditions. All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others.

• TERMS & CONDITIONS OF EMPLOYMENT:
  

Other terms and conditions are as reflected in the contract of employment and company policies and procedures, as amended from time to time and as governed by statute.
(A job description is a written statement of essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved).
Caffyns plc
Weekend and Bank Holiday Showroom Host/Receptionist
Brighton Volkswagen
Person Specification

Essential

SKILLS REQUIRED

The ability to work efficiently with the public
Able to convey information clearly & succinctly whether verbal or written
Able to establish effective working relationships with varied personnel
Able to work independently demonstrating initiative and pro-activity
Able to demonstrate sensitivity, diplomacy and tact
Able to persuade negotiate and influence others
Basic computer skills
Desirable
Knowledge of operating a switchboard
Word processing/ spreadsheet skills
PERSONAL ATTRIBUTES

Essential

Have a smart appearance
Excellent telephone manner
Able to maintain confidentiality
Ability to sometimes deal with difficult, impatient or distressed people
Efficient and well organised Interested in the work of the organisation
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Benefits

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Contributory pension scheme
Discounted private health care scheme
A minimum of 22 days holiday pro rata
Child care vouchers
Very competitive bonus packages for many roles
Range of discount on services
Volkswagen Brighton