Sudsidence Claims Handler

☞ Multi Trades Recruitment Limited

View: 107

Update day: 28-05-2024

Location: Tonbridge South East

Category: Insurance

Industry:

Job type: Full-time

Salary: From £28,000 a year

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Job content

Multi Trades Recruitment is looking for a Subsidence Claims Handler for a well-established company in TONBRIDGE

About You:
  • Excellent communication skills – demonstrated through written, oral and personal engagement with customers, experts, clients and professional bodies.
  • Excellent organization, planning, personal management and prioritization skills.
  • Self-confident, inner brief in his/her own abilities and the Trinity claims proposition and values
  • Excellent analytical skills, distill data from many conflicting sources (expert reports, customer opinion, surveyor report) to form a claim strategy and engage it.
  • Accuracy and attention to detail
  • Excellent organization and time management skills
  • PC literate with good administrative skills.
  • Good spoken and written communication skills
  • Accuracy and attention to detail
  • Excellent organization and time management skills
  • PC literate with good administrative skills.
  • Customer focussed with a passion for world-class customer service
  • Drive and enthusiasm for meeting targets even when the going gets tough
  • Autonomous worker, open-minded and willing to embrace modern tools of business
  • Empathy and understanding
  • Confidence & a professional attitude
  • Honest, Loyal, Courageous, and Committed - to the company and the team
  • Ideally – Minimum of 2 years experience in an insurance Subsidence Claims Handling role.
  • Minimum – 2 years experience in another Technical Claims Handling role (Escape of Water would be sufficient).
    Loss Adjuster with actual expertise in handling Subsidence claims – demonstrated via CV and references
    Structural Engineer with relevant qualifications and demonstrable experience
  • Secondary education with qualifications in Maths and English. Must be numerate.
About the Role:
  • Hours: Monday to Friday (40 hours per week)
  • Salary: £28,000
  • Answer the first point of contact calls and subsidence claims calls
  • Advise policyholders on general queries and insurance claims issues for subsidence and underground pipes claims
  • Negotiating settlement of claims both verbally and in writing
  • Constantly seeking improvements in how we deliver excellent customer service
  • Display active listening skills on every call
  • Use of good questioning to establish a valid claim
  • Build rapport with all callers and departments
  • Managing multiple activities by prioritizing important and urgent tasks whilst maintaining the focus on the policyholder
  • Pro-actively take on board constructive feedback and apply this to every call
  • Manage a portfolio of claims through prioritizing by individual circumstances from set up to settlement Set policyholders accurate expectations for their claims journey
  • Identify any potential fraud trigger
  • Complete all relevant steps when setting up claims
  • Become knowledgeable in our policy wordings/products
  • Input ideas to help improve the department and deliver excellent customer service
  • Undertake any individual or team tasks reasonably requested
  • Taking a methodical approach to each claim and working through the processes with each policyholder
  • Requesting and gathering documents and information from customers such as receipts, photographs or accident reports and storing them on the claim file
  • Ensuring that SLA’s and KPI’s are met and maintained consistently
  • To continuously demonstrate the company values and embody this through all work practices
  • Provide input to the development of the business including system, process and supplier management
  • Start: Subject to interview

Please apply with your CV. YOU MUST BE AVAILABLE ON THE ABOVE START DATE.
To get more information about this role please CALL Jake 9am-5pm Weekdays or TEXT any other time on – 07807056129
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Deadline: 12-07-2024

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