Store Manager - 36 hours - Monmouth

Job content

Who we are: We’re a multi-channel retailer of maternity wear, babywear and nursery products; with nearly 90 beautiful stores in the UK and ROI. From humble beginnings our teams have expanded to almost 900 people across all our sites!

What makes us so successful? Well it’s our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer, but we haven’t forgotten our roots for providing quality and value for money. The passion we place on engaging with our customer means we are a business that can be trusted.

*
Our Values: *

We believe we can add value by creating ethical employment in a business environment, which respects everything we hold important: Our people and our planet. That’s our passion!

What we expect from you: Each JoJo store is unique whether that’s trading over two floors, has a quirky layout or is situated in interesting places. They have a life of their own. Our store managers owntheir store, managing them as an individual business centre. As such you will take great pride in your store, your team, and your customers.
Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. You will be the driving force of the store ensuring sales targets are met, customer service is outstanding, and your team is trained and motivated to continuously amaze our customers. Pride in your store will mean you never stop pursuing perfection.
A day in the life:

• Making sure your team is equipped to uphold our B Corp principles and USP.
• Own the overall performance of your store within an Omni-Channel setting. This includes managing all Ship from Store orders and Click and Collect orders to satisfy our customer needs.
• Take ownership of celebrating the successes of the store performance with your team and manage any shortfall in reaching forecast by breaking down the requirement into easy to achieve targets.
• Stock accuracy is of great importance to fulfil instore and Omni orders therefore you will be skilled at stock control and stock integrity principles.
• No job will be too small for you and you’ll create a fun, lively and safe environment for our customers and your team. You will lead by example by including yourself in all operational tasks.
• You will find training and team development enjoyable and will use all training resources to the fullest potential. This includes embracing virtual and digital training for yourself and your team members.
• Outward ambassador of our B Corp principles, driving the culture through all business practices and team management.
• Organise rotas and holiday allocation in a fair way.
• Delegate responsibilities fairly which will stimulate and offer development throughout the team.

What we look for in you:

• Previous experience as a Store Manager within a retail environment.
• Previous customer service and sales experience
• Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
• We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
• The ability to train and develop your team is an essential quality for this position.
• You’ll be analysing the store’s performance, so a strong analytical ability is a must have.
• You’ll be a great communicator with the ability to manage the concerns of the team.
• We like to keep our stores looking tip top, so you’ll have a keen eye for detail.

Just to give you a taste of our culture, we’ll be looking for you to:

• Be a brand ambassador, ensuring that our values and ethos are never compromised.
• Be honest and respectful.
• Work collaboratively.
• Talk openly, actively listen and be aware of team dynamic.
• Take ownership of all aspects of the role.
• Proactively finding solutions to problems.
• Leading a team.

The benefits.:

• We believe R&R is important so for each year you’re with us, you have an extra day’s holiday!
• Why work on your Birthday? Have it off!
• Let’s celebrate doing well – encouragement schemes
• Helping plan for the future - contributory pension scheme
• Get on the move - cycle to work scheme
• Support for planning your finances - JoJo saving scheme
• Having a great time - fabulous social events
• Supporting our communities – volunteer days
• We love our products! 40% discount off JoJo branded lines
• Learning environment - ongoing training and educational development initiatives

Location: 32 Monnow Street, Monmouth NP25

Job Type: Full-time