Solution Oversight - Workforce Management (UK)

Job content

Are you looking to work in an environment that produces agile and innovative cloud-based solutions to help customers solve workforce time and attendance, talent attraction, and talent management problems? Do you want a position that uses your skills to reinvent and challenge the industry’s perception of Human Capital Management solutions? Are you looking for an organisation that will help to grow and develop your career? If so, at Ceridian Europe you have the opportunity to build, implement or support products that follow a responsive design and gives our clients the ability to interact with their employees anywhere and on any device.

Ceridian Europe creates innovative technology that organisations around the world use to attract, develop, manage and pay their people. Our award-winning Dayforce solution helps our customers effectively manage compliance, track time and attendance, make better decisions, build great teams and drive engagement with their employees.

At Ceridian Europe it’s not just what we do, it’s how we do it to achieve our brand promise, Makes Work Life Better. Our culture fosters the Our Way values: Customer Focus, Shared Ambition, Agility, Transparency, Equity, and Optimism. Our dedicated employees work hard in a fun and vibrant environment.

We employ a diverse group of talented colleagues who are driven to excellence and innovation, and who are invested in their own career development. We look for colleagues who are willing to tackle the impossible and create technology solutions that help our customers engage their employees.

As an employer of choice, we offer a competitive compensation package and a comprehensive, flexible range of benefits, including pension, health & wellbeing options, and leisure & lifestyle programs. Our employees are able to personalize their benefits, tailoring them to meet their individual needs.

Job Location : For this role, we are open to remote work and can hire anywhere in the United Kingdom.

About the Position:

The Principal Implementation Consultant (Solution Oversight) is responsible for delivering long-term solutions to address configuration gaps identified by Dayforce customers post go-live and meet the documented customer requirements in the statement of work (SOW). Solutioning includes confirming and/or gathering requirements, identifying data and configuration issues, and architecting a scalable and robust solution. The Senior Implementation Consultant is a subject matter expert in multiple Dayforce modules and uses their expertise to ensure timely completion of the most complex projects across a variety of Dayforce modules, potentially implementing solutions that address product gaps, and ensure the solutions provided are aligned to customer’s needs. Responsibilities also include mentoring and consulting with team members, documenting implementation process gaps and incorporating best practices. Additionally, the Senior Implementation Consultant works with internal teams across the organization to improve implementation quality and minimize rework post go-live.

Responsibilities:

• Confirm, gather, understand and document customer requirements
• Consult customers on various options to address business requirements by:
• Understand, troubleshoot and modify SQL, XML and XSLT code
• Project Management
• Collaborate with customers, Ceridian contacts and 3rd party vendors to conduct thorough testing to deliver a complete and high-quality solution
• Demonstrate product expertise/knowledge of the software application and how various modules interact with and affect each other
• Collaborate with Product, Development, Implementation, Support and Product Support teams to identify gaps and implement process and tooling initiatives to prevent re-work and improve implementation quality
• Use negotiation and conflict resolution skills to drive projects to successful resolution
• Recommend continued product enhancements
• Stay current on latest functionality and configuration practices
• Collaborate with Projects Team for team tooling ideas, testing and rollout
• Travel to client site as needed and ability to work flexible hours as required
  
  

Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer related fields
• 7+ years of support experience or equivalent
• WFM experience is required
• Superior communication, organizational and problem-solving skills
• Strong proficiency and an understanding of relational database systems
• Expert understanding of programming, HTML and Microsoft Server Technology
• Knowledge of SQL, XML and XSLT
• Solid exposure to hosting and change management protocols
• Proven experience in successfully leading and delivering complex system configurations
  
  

Preferred Qualifications

and Skills:

• Previous experience in support, consulting and/or project management experience specifically in the HCM space
• Experience in developing tools and processes to improve workflow, reduce time and increase quality
  

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Ceridian Europe is committed to fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided. When your interview is being scheduled, please advise the Ceridian Europe Recruiter of how we might be able to support your participation.

Ceridian Europe is an Equal Opportunities Employer. We do not discriminate on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment, national origin, or religion.

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