Solution Engineer – ServiceNow

Job content

Description
It’s an exciting time to join our ServiceNow team here at AXA, with significant investment planned in all UK&I businesses to transform, deliver new digital services to our customers, and streamline and automate our business processes. To help us develop and maintain our ServiceNow platform, we are looking for a highly talented person who can help support the evolution of the modules we have already deployed and work with key partners and stakeholders to deliver new ones. Here you will gain fantastic exposure to the full engineering lifecycle and the latest technology.

The role will report to one of our Lead Engineers and you will be liaising with various teams across AXA companies in the UK & Ireland, utilising your excellent analytical skills, in helping to develop our use of existing ServiceNow modules within agreed processes.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home, either at one of our office locations, with travel to Teesside, Bolton, Bristol, or Weybridge office visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Develop solutions to the required quality, design, coding, performance, and security standards, in a fast-paced agile environment
• Test solutions thoroughly and prioritise the use of automated testing standards and techniques
• Ensure quality and continuous improvement through design reviews, code reviews and retrospectives
• Take collective ownership for the platform, responding to its needs for stability and availability and by being consistent with agreed platform principles
• Provide technical investigation of user requirements to facilitate accurate story estimation
• Work closely with colleagues to share knowledge and ensure the continuous growth of our
• community-oriented environment
• Evaluate the potential automation of software and system solutions to ensure eradication of toil wherever possible. Understand the impact of unplanned work such as defects and rework and take appropriate measures to reduce this wherever possible
• Provide clear and accurate Route Cause Analysis on all resolved system bugs. Demonstrate appropriate steps to improve platform documentation as well as automation and integration tests to reduce likelihood of repeated instances of the defect
  
  

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

Qualifications
We know that some candidates, may be discouraged from applying if they don’t meet every requirement. If you’re excited by this job and the prospect of working at AXA, but you’re not sure you tick every box we’d still encourage you to apply.

What we’re looking for:

• Previous experience within a software engineering and development role
• Understanding of end-to-end IT solutions and the IT delivery lifecycle in an agile environment
• Previous experience of working on the ServiceNow platform is desirable
• Awareness of ITIL and service management processes
• Strong attention to detail and quality
• Ability to work on multiple simultaneous tasks and able to work in a team or on your own
• Ability to quickly learn new technologies, skills, and methodologies
• Experience in building strong relationships with colleagues and stakeholders
• Working knowledge of the following technologies:
• JavaScript
• Bootstrap
• AngularJS
• React
  
  

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What We Offer
At AXA UK, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary Dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
• AXA employee discounts
• Gym benefits
  
  

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to kanika.akinshegun@axa-uk.co.uk

About AXA
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.