Software Engineer

Job content

About NCRNCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.The position supports planning, implementing, and managing of the infrastructure and operating systems for all Device Manager environments with particular emphasis on the database. Resourcefulness is a necessary skill in this role. The position requires the ability to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our Device Manager infrastructure runs smoothly and efficiently.Primary Duties And Responsibilities

• Proactively maintain and monitor the Device Manager development, quality assurance and production environments for both North America, Canada and Europe with particular emphasis on the SQL service:
• Resolve the SQL service requests for issues and change including some DM tickets. This includes Report Creation and Maintenance linked to the Device Manager service and ATM estate
• Creating complex T-SQL stored procedures, ad-hoc queries for data integration. Knowledge of SQL Reporting Services to support reports for Device Manager. Knowledge of SQL integration services to help import and support data imports into the PROD environment
• Create and run data analysis and extracts as required by both operational and business teams
• Create and maintain new Splunk Dashboards extracting/inputting information from database
• Systems administrator of Device Manager application at the direction of the IT manager
• Identifies need and implements system monitoring, corrective action, system refreshes, hardware replacements, software upgrades, and application modifications.
• Troubleshoots network(s), infrastructure, or application issues, identifies root cause, establishes return to service, evaluates/develops/implements/documents mitigation strategies
• Identifies and proactively seeks opportunities to implement process improvements, documents technical diagrams and procedure
• Interacting with IT staff or vendors in performing dynamic testing, support and troubleshooting functions with very little to no supervision
• Monitor virtual server performance and capacity to insure optimum Device Manager performance
• Participate in on-call support for after-hours systems related emergencies
• Complete assigned projects in a timely manner and produce documentation as required
• Provide support for miscellaneous DM communications tasks, as needed
• Perform other duties as assigned

QUALIFICATIONS:

• Excellent troubleshooting skills
• Strong attention to detail
• Must be a team player
• Good oral and written communication skills
• Tenacity to master both technical and relational aspects of project management
• Keen problem-solving skills and ability to see projects through from start to finish
• Positive, self-motivated individual who can complete tasks independently
• Ability to work directly with other support teams for issue resolution as well as projects
• Appetite to continuously refine skills and drive career progression; Must be open to feedback
• Self-starter who isn’t afraid to ask questions and explore ways to improve processes
• Customer service mindset; emotional intelligence; willingness to explore creative solutions
• Ability to manage multiple complex projects simultaneously in a technically complex and fast-changing environment.
• Passion for new technologies and being ahead of industry trends

TECHNICAL SKILLS:

• Intermediate to expert knowledge in T-SQL, SSIS and SSRS
• Experience in configuration and administration of the Fiserv Device Manager application with strong understanding of database table structure and contents
• Expert in Windows 2012, 2016 and 2019 server operating systems
• Solid understanding of LAN/WAN networking
• Various scripting languages (shell, python, and PowerShell)
• Ability to develop reports/dashboards on-demand with Splunk’s extensible data platform
• In depth knowledge of firewalls, routing and switching, and internal/external load balancing (LAN/WAN)

SYSTEMS INVOLVED:

• FISERV’s Device Manager Product for ATM monitoring and dispatching service
• SQL Server suite
• Splunk Extensible Data
• Microsoft VMware Virtual Machines
• Various Internal Databases including:
• CORE
• Device Manager
• Webtools
• Python 3
• Microsoft Office suite including PowerPoint, Visio, Excel, Power BI, and Power Query
• Microsoft SharePoint
• Servicenow

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in a related field preferred or equivalent work experience
• 5+ years’ experience required in MS SQL Server and SSRS report creation and data mining skills and fundamentals of statistics
• Minimum 5 years’ experience supporting Microsoft Windows environments
• Minimum of 5 years’ experience working in Information Technology
• At least 5 years’ experience working with ATM technologies

Offers of employment are conditional upon passage of screening criteria applicable to the job.Full time employee benefits include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO StatementIntegrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.