Social Media Account Manager

We’re on the lookout for a talented Social Media Account Manager to expand our Marketing team to help us support and grow the department, based at Visualsoft House in Stockton-on-Tees or our Newcastle office in Grey Street!

This is a fantastic opportunity for the right person to be part of an award-winning agency. The ideal candidate will have a successful track record of creating and executing email marketing campaigns and strategies, either at an agency or in-house.

As a Social Media Account Manager you will be responsible and accountable for the success and delivery of Visualsofts Social service. You will own a portfolio of social clients and become the go-to key relationship stakeholder for social. Relationships and client centricity is key as your key objective is to grow your portfolio’s return ensuring the social product/service is innovative, efficient and delivered to the highest possible quality.

In this role, we’re looking for someone to lead and ensure implementation of the client portfolio, across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest ‘best in class’ technology and leveraging partnerships to drive excellence, you will put the client first reacting and adapting when required with a strategic mindset.

Strategy and impeccable execution is key to the role, ensuring that clients benefit from the social service and have a clear and transparent view of the work carried out.

• Overall responsibility for client portfolio social relationship
• Overall responsibility for client portfolio retention
• Overall responsibility for client portfolio happiness, measured by NPS & CSAT.
• Maintain highest standards of social implementation and execution
• Continuously strive to produce the highest results for Visualsoft clients via social
• Coach, mentor and train other Visualsoft staff members to produce the highest quality social work for clients.
• Constantly strive to improve and maintain processes and procedure documents
• Be the go to within your client portfolio for all things social
• Identify and execute client training raising social understanding where required
• Maintain and increase efficiency of the execution and implementation of social across your client portfolio
• Develop the service offering to maintain best in class standard
• Responsible for commercial growth of the client portfolio using social
• Identify and assist with sales opportunities within your portfolio
• Handle and prepare sales documentation and sales pitches within your portfolio
• Lead, speak and engage at external events and conferences
• Maintain expert knowledge at the forefront of social. Stay up to date with emerging tech and trends.

Requirements

In this role, you will

• Nurture and own the relationship of your portfolio of clients.
• By utilising your relationship with your portfolio ensure client retention is at an all time high and best in class.
• The execution of Visualsofts services must be impeccable, this ensures all clients are serviced fully and efficiently, but also to the best of Visualsoft’s ability at all times.
• Measured by Net Promoter Score (NPS), utilise your relationship and generation of results to ensure NPS is constantly high.
• Client Satisfaction Surveys (CSAT) will be conducted at all available touch points, a Social Media Account Manager it is imperative that your client portfolio gives positive responses.
• When NPS or CSAT scores are not as desired, appropriate action must be taken leveraging your relationship and the work Visualsoft carries out.
• Continuously strive to produce the highest results for Visualsoft clients via Social.
• Take full ownership and accountability for all results, implementing change where required to improve.
• Devise and own best in class social strategies of your portfolio of clients.
• Ensure positive and negative results are shared across the business with relevant key stakeholders to benefit other client portfolios.
• Implement industry leading strategies, even first to market where beneficial.

What we’re looking for

This role requires someone with exceptional communication and client relationship/management skills and who is an absolute expert within the social industry.

The ability to lead clients and work alongside high performing teams influencing clients and internal stakeholders is essential, using technology and industry leading practices.

Essential

• Extensive proven experience either agency or client side specialising in social
• Extensive experience of social management
• Proven expertise in external social platforms and tools, analytics, forecasting and measurement
• Experience in building and executing social strategies, whether in-house or for clients
• Working to tight deadlines as a team and as an individual
• Client-facing experience at a senior level
• Client meeting experience and proven strategy presentation skills
• Analytical and data driven

Desirables (but not essential)

• Experience in ecommerce
• Experience in other digital media channels
• Google Data Studio
• Attribution
• Google Tag Manager

Benefits

• Competitive basic salary with great progression options
• Unlimited paid holidays - yes that’s not a typo!
• Fully flexible working to give you a great work-life balance
• Great dog-friendly working environments in central Newcastle, Manchester and Stockton on Tees
• Your choice of top-spec tech - Mac or PC
• Health Assured Assistance Programme
• Free eye tests and flu jabs
• VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, Birchbox to Just Eat there’s something for everyone!
• Free breakfast, fruit, hot and cold drinks and protein shakes
• Friday afternoon drinks to wind down for the weekend
• Pension scheme to help you save for the future
• Cycle to work scheme
• Discounts across our brands
• Regular team social events
• Training & development

So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.

A little formality… by applying you implicitly consent to us processing your personal data for review for this vacancy only.

Talent Hunter Referral Bounty - £250

Help us find the right talent to join our team, and get a handsome reward in return. It couldn’t be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!

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Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.

We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.