Small Works Administrator

☞ Protec Fire Detection

View: 107

Update day: 29-05-2024

Location: Cannock West Midlands

Category: Administrative / Clerical / Assistant IT - Hardware / Networking IT - Software Information Technology Consulting / Customer Service

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Job content

To provide comprehensive administrative support as part of a busy Small works team. Working with clients as well as Managers and Engineers to assist in the smooth operation of the Small Works department.

Person Specification Typical Responsibilties
  • Closing Date:TBC
  • Job Location:Cannock, Regional Office

  • Contract Type

    Full time

  • Salary

    Dependent on previous experience

  • Hours

    40 hours per week

Typical Responsibilties

  • Provide a courteous and professional telephone service to our customers, always ensuring their needs are met.
  • To become fully competent, through in-house training, in the use of the Company’s computer systems in order to meet customer requirements and communicate accurate and valid information when conversing with both internal staff and external customers.
  • To consistently and positively represent the Company to customers in line with the Customer Care Requirements.
  • Complete e-file for small works jobs, ordering equipment.
  • Booking works in for engineers as well as assisting with engineers queries where possible
  • To accurately identify and resolve customer problems or escalate them to appropriate personnel where the required remedial action falls outside your own area of responsibility.
  • Collate and record paperwork returns in relation to the commission and completion of works.
  • To ensure all documentation is accurately completed, stored and provided to appropriate personnel when required.
  • To progress to become a multi-skilled Team Member, offering flexibility within the department for the efficient provision of goods and services in accordance with customer needs.
  • Any other duties commensurate with the role.

Person Specification

Candidates shall be able to demonstrate the necessary qualifications, experience, skills, and traits to meet the requirements set below. Requirements for the role shall be evidenced on the application form and in the interview process. Please use the following as guidance when completing the further information section of your application form.

Qualifications

Qualifications
Essential / Desirable
To be identified by

NVQ Level 2 in Business & Administration or equivalent IT qualification
Desirable
Application

Experience

Experience
Essential / Desirable
To be identified by

Experience of working in a busy office
Essential
Interview / Application

Balancing administrative duties whilst responding to telephone and e-mail queries
Essential
Interview / Application

Experience of working in a high call volume
Desirable
Interview / Application

Experience of working within a Customer Services environment
Desirable
Application

Skills / Abilities

Skills / Abilities
Essential / Desirable
To be identified by

Excellent customer service skills
Essential
Interview / Application

Great telephone manner
Essential
Interview / Application

Excellent oral and written communication skills
Essential
Interview / Application

Competent using Microsoft Office packages including Word, Excel and Outlook
Essential
Interview / Application

Ability to maintain accurate records
Essential
Interview / Application

Good interpersonal skills and the ability to work as part of a team
Essential
Interview

Ability to confidently deal with difficult and stressful situations
Essential
Interview

The ability to work with an organised, methodical approach
Essential
Interview

Ability to communicate effectively with staff at varying levels throughout the company
Essential
Interview

Other

Other
Essential / Desirable
To be identified by

Takes pride and responsibility in your work
Essential
Interview

Enthusiasm and willingness to learn
Essential
Interview

Commitment to confidentiality and data protection
Essential
Interview

Email your CV, job application form and any relevant further information to recruitment@protec.co.uk

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Deadline: 13-07-2024

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