Site Reliability Engineer

Job content

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world’s leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

The Opportunity:
Coupa Software is a high-growth SaaS company and market leader in the BSM (Business Spend Management) space. We are in a major growth phase and wish to expand our Site Reliability Engineering team in the EMEA region to help scale our leading cloud platform.
We are seeking engineers with operating systems and cloud experience to join our global Platform Operations team. You will join a team of 15 spread across 3 primary centres in APAC, EMEA and the US. This group forms part of a larger Cloud Operations team, supporting, expanding and securing our platform in AWS, Azure and GCP.

Joining the team as a Senior Site Reliability Engineer will provide you the opportunity to make a huge impact and take your career to the next level. You will bring an automation-first approach to your day-to-day activities, manage a massive-scale cloud infrastructure through code and have a strong sense of service ownership and accountability. You will be supported through in-house training and certification on our Coupa University platform and through subscriptions with leading learning partners such as Linux Academy and ACloudGuru.

Coupa operates an open and autonomous work culture, where employees are challenged and critical thinking is encouraged. We operate an inverted organization structure, meaning we support our employees, not manage them. This is core to our culture and we do everything we can to foster an entrepreneurial spirit within our team as we strive for personal and organizational excellence.

As a Site Reliability Engineer you will:
- Administration of Linux machines, Windows servers, Web servers, Application servers, Databases.
- Development and automation using high level or low level programming languages.
- Application and infrastructure support for customer environments.
- Collaborate with Product and Support teams to plan and deploy product releases.
- Participate in on-call rotation for after-hours emergencies.
- Ability to participate in design review, code review, code, follow stack trace during incidents and resolve.
- Ability to operate in the high-pressure environment and troubleshoot complex issues quickly, while successfully handling multiple priorities.
- Ability to record, write and review RCA’s.
- Release engineering for new product releases and maintenance.

We’re looking for a Site Reliability Engineer who has:
- Understanding and experience in managing cloud infrastructure and platforms, such as AWS and Azure
- Bachelor’s Degree in Computer Science or related field
- 2+ years of production system administration and web operations experience
- 2+ years of experience with Windows and/or Linux operating systems internals and administration
- 2+ years of experience with programming using Python, C#, Java, Go, Ruby.
- Experience with tools like Chef, Octopus, Jenkins, Rundeck or equivalent
- Good understanding of DNS and Load balancers setup and troubleshooting
- Experience in massive-scale web operations
- Experience with containerization, Amazon EKS/ Azure AKS
- MS SQL Server and general database knowledge
- Excellent written and verbal communications with passion for solving problem
- Confidence in your ability to own and deliver projects and issues to resolution on your own & Can think and act globally
At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.