Site Operations Manager

Site Operations Manager - County Durham - £40,000 - £42,000p.a + benefits. As Site Operations Manager youwill take full responsibility for the successful leadership and management of the Cross Dock Centre, ensuring high levels of customer service and operational efficiency whilst maintaining a safe and legal transport operation.Transport Manager CPC is essential.

We’re Bensons for Beds! We put Sleep Wellness™ at the heart of everything we do. With 100 years of experience in sourcing and manufacturing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission of being the market leading bed retailer with a strong omnichannel presence.

As Site Operations Manager you will take full responsibility for the successful leadership and management of the Cross Dock Centre, ensuring high levels of customer service and operational efficiency whilst maintaining a safe and legal transport operation.

40hrs per week

• O Licence holder for the site
• Ensure a safe and legally compliant Cross Dock and Transport operation
• Exemplifies the company’s values and behaviours
• Ensure operating plans, fleet, equipment and resourcing levels meet demand
• Customer focused, ensuring all colleagues understand the impact their role has on customer service; managing performance to improve NPS.
• Ensures all operational processes are adhered to.
• Ensure operations meet and exceed defined operational metrics and standards
• Managing budget responsibility to ensure financial targets are met
• Be an inspirational leader communicating consistently and at all levels
• Provide innovative solutions to continuously improve performance
• Partner with internal stakeholders to ensure end to end Cross Dock optimisation
• Coach and mentor the team building talent and succession plans
• Work closely with the Regional Transport Manager to ensure efficiencies can be identified and best in practice procedures put into place
• Ensure objective setting and performance reviews are in place for all colleagues
• Identify operational improvements and implement change effectively

You will have a proven track record in a customer centric logistics operation as a Warehouse or Transport Operations Manager.

Knowledge & Skills

• Transport Manager CPC essential
• An effective leader with an organised and methodical approach to leading change
• Commercially astute and can demonstrate effective budgetary management
• Can demonstrate process management skills and the implementation of continuous improvement initiatives
• Effective communication style and ability to influence at all levels
• Effective resource planning skills and the ability to improve team performance

Personal Qualities / Behaviors

• Acts in a respectful way, leads the team from the front, taking on the views of the team. Creates respectful environments that support the wider wellbeing of the team.
• Puts the customer at the heart of every process. Supports and drives processes that deliver and reward excellent customer experience and actively researches customers needs and trends
• Is colleague focused and uses a structured approach to ensure team and individual development. Creates an environment that is inclusive and engenders trust whilst actively seeking team ideas and involvement
• Embraces change and communicates said change effectively. Actively seeks challenging opportunities for themselves and others whilst creating open cultures that speak up and allow challenge
• Is resourceful and keeps up to date with industry changes acting upon them. Creates environments that allows new ideas to progress, utilising all departments and resources
• Energises by creating a positive can do environment. Uses initiative to celebrate success of individuals and teams. Is seen as a role model by their peers
• Shows determination in ensuring the team delivers to standard taking responsibility for departmental performance. Supports the department through challenges. Understands and communicates the broader company goals and objectives ensuring department alignment
• Inspires the department through great communication, leads by example and supports other departments where needed, working alongside peer group
• Ensures clear process to ensure all colleagues are included in relevant decision making. Directs the department activity and supports other departments in an inclusive fashion

In return for your contribution to the team’s performance, we offer a competitive base salary plus all these extra benefits:

• Employee discount scheme for Bensons products
• Medicash - cashback options for Health and wellbeing services (dental, optical, virtual GP, other healthcare services and more)
• Unum Income Protection - for peace of mind if you’re off work long term due to illness
• Pension scheme – provided by Legal & General
• Discounted Gym membership
• Cycle to Work scheme
• Annual leave buy & sell scheme – you can top up your holiday entitlement or sell unused days to suit you
• Enhanced maternity and adoption leave
• Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
• Learning and development programmes to gain new knowledge and skills
• Career progression – access to internal opportunities to build your career within Bensons for Beds
• Long service awards and ‘Love to Shop’ voucher rewards to spend as you like

(*qualifying periods and terms apply)