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☞ Everpool Recruitment

View: 103

Update day: 01-06-2024

Location: Southampton South East

Category: Other

Industry: Consumer Services

Position: Entry level

Job type: Full-time

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Job content

You will act as the front face of IAS and will manage the customer experience for all visitors and staff attending the Assessment Centre. You will be a key part of the customer journey and will need to ensure you maintain the highest levels of customer service. You will be expected to provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers who have incurred costs to attend the assessment centre. Other daily duties will consist of ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained. You will also manage the appointment arrivals board ensuring systems keep up to date and in good order. You will also manage any special requests e.g., where a translator may be required, undertake the required identity checks with each customer and general administration duties, e.g., answering the telephone, copying, documents etc. You will be expected to complete courtesy calls to confirm upcoming appointments, make any necessary changes and also liaise with not only the claimant but potentially the claimant’s carer, guardians and or housing associations. You must have customer service experience and must be computer literate. You will be working on various systems and must have a good understanding of Microsoft applications. You will be required to complete a type speed test in order to ensure you are the right candidate for this role.Job Details 5 hours £21,000 - 22,000 Shifts between 8am-6pm Optional OvertimeWhat we need from you At least 1 year’s customer service experience Excellent I.T skills- particularly Microsoft Office Team player Compassionate Caring manner Great interpersonal skills and ability to build a rapport with people Time management and attention to detail
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Deadline: 16-07-2024

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