Shop Manager - Wokingham (12-month contract)

Are you people focused, excellent communicator with real flair and a passion to succeed? If so, then this could be the role for you!

As a Shop Manager you will be running the Wokingham retail unit, which will require strong organisational and customer service skills. You will have the autonomy to decide how your team promotes goods and how the shop looks. You will be trusted to manage a team of volunteers, so ideally you will have previous experience in managing teams effectively in a retail or charity sectors.

You will be commercially focused, have a passion to outperform the competition, and aim to give great customer experience that will keep them coming back for more! Experience of developing and implementing plans to maximise sales potential and good IT skills are going to help you achieve your shop’s objectives.

This is a fixed-term (12-months), part-time role for 30 hours per week. In return we can offer you a salary of £19,306.40 - £20,836 per annum.

This shop is open Monday to Saturday 09:00am – 16:30pm. Flexibility is required as working patterns will change regularly, subject to the needs of the business and the levels of staff and volunteers available to work.

We are committed to getting the best out of our applicants and employees. We have therefore made the commitment to sharing interview questions prior to interview. Should you be offered an interview, we will share interview questions with you in advance. Interviews will be conducted virtually via Microsoft Teams.

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families. Hospice care is often profoundly misunderstood: the work we do is uplifting, positive and the impact we have is life changing! Our hospice is a bright, dynamic, and joyful place to work, providing a lovely outdoor garden space for our patients and staff to both enjoy. We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others to achieve clinical excellence.

As we evolve as an organisation, we recognise there is no Planet B. Sustainability and waste reduction are of utmost importance to us. Our goal is to be more energy sufficient, recycle wherever possible, treat our employees fairly, be diverse and inclusive, and partner with sustainable companies. By doing so, we aim to preserve the environment to protect the planet, improve our community and minimise our carbon footprint.

Helen & Douglas House offer the following benefits:

• 27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.

• Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.

• Life assurance x4 your annual salary.

• We are a direction agency for the NHS Pension Scheme.

• Group Personal Pension scheme with 7% employer contribution.

• Eye care voucher scheme.

• Cycle to work scheme.

• Occupational sick pay and maternity pay.

• Enhanced maternity leave and shared paternity leave.

• A flexible working environment.

• Investment in your Continuous Professional Development.

• Employee Assistance Programme.

• Recommend a friend scheme.

• Commitment to Equality, Diversity & Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.