ServiceNow System Admin

Job content

Role: Service Now System Administrator

Location: Blackburn, BB1 2FA – Office Based

Hours: Full-Time / Permanent

Salary: Dependant On Experience & Bonus Scheme

What will my role look like?

Our IT Department is expanding and we have a new and exciting opportunity to join our Global IT team and play a key role in the successful rollout and ongoing support and management of the ServiceNow platform within the EG business.

In this role, you will be responsible for providing all levels of system support to the wide variety of EG teams utilising the ServiceNow platform, along with coordinating and leading on system developments and associated training.

The introduction of ServiceNow is a pivotal step in EG’s continued development and strengthening of its Risk and Control environment, with the ServiceNow System Admin role being integral to its success.

What would my main responsibilities be?

Day to day administration of the ServiceNow platform.
Maintain business services and configuration item relationships in ServiceNow.
Support ServiceNow discovery tool for CMDB.
Maintain integrity of ServiceNow platform across production and non-production instances.
Perform installation and testing of updates and new releases.
Work with business users to identify and refine business requirements and workflows.
Identify and define business solutions for users.
Provide ServiceNow Perform configuration and customization assistance including, but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.
Design and configure new applications and modules.
Assist in troubleshooting patch / release management issues.
Aid in translating business requirements into technical requirements.
Implement new functionality.
Develop UI forms, fields, notifications, workflows and JavaScript server/client code.
Maintain LDAP integration and user configurations.
Maintain Single Sign-On integration.
Build reports, gauges, and home pages.
Maintain Service Level Agreement (SLA) and monitor SLA workflows.
Create new service catalog requests and items with variables.
Create, monitor, modify, and publish service catalog workflows with approvals.
Create and use update sets to move configurations between systems.
Search, populate, and customize the knowledge base.
Create and maintain Access Control Lists (ACL).

This list is not exhaustive and may be added to or amended from time to time

Candidate Requirements

2+ years experience in ServiceNow as a System Administrator or similar responsibility.
ServiceNow system administrator training required.
Certified ServiceNow Administrator.
Experience in implementing ServiceNow processes and functions.
Knowledge of LDAP/Active Directory a plus.
Relevant IT Architecture experience.
Experience in Java, JavaScript, Web Services, AJAX, XML.
Understanding and experience with agile software development methodologies (e.g. Scrum).
Web applications, networks, protocols and email (SMTP, POP3).
Working knowledge of relational databases.
Experience implementing IT Service Management tools.
Experience with IT Service Management, Service Desk, and Change Management processes.
Basic understanding of ITIL v3/4 methodologies.

Benefits & Rewards

EG Cares is our benefits & rewards scheme, it’s our way of saying thank you to our EG family in recognition of the continued support and commitment you deliver every day.

Competitive Annual Leave - We know our employees work hard so we offer competitive annual leave allowances so you can enjoy well deserved time off work!

Work Anniversary Awards – We appreciate how loyal our employees are and to say thank you we reward colleagues when you hit milestones!

Employee Discounts - You will be entitled to 15% off our food-to-go brands and 10% off our retail stores, not only this our EG Cares platform entitles you to exclusive discounts at a variety of clothing / retail stores, restaurants, cinemas and much more!

Free Parking - We have free onsite parking at our Head Office in Blackburn which is safe and secure with 24hr CCTV!

Waterside Cafe – With the opening of our new head office we are revolutionizing lunch time with a state of the art employee area for colleagues to relax, dine and unwind. In house Chefs will freshly prepare meals from a large menu incorporating a variety of different cuisines which will change daily, and meals will be provided at incredibly low prices!

Employee Assistance Programme – Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is now available 24/7 for our employees through our EG Cares Employee Assistance Programme!

Life Assurance – At EG Group, we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind!

Learning & Development - We are committed to helping you develop new skills to be the best version of you!

Our People - You will work alongside our amazing employees, have fun and be a part of our family!

Free Eye Test - As a valued EG Employee you will be eligible to receive a free eye examination every two years!

Progression & Career Opportunities – We look to promote and progress our employees within the business and we are very passionate about internal progression! As the business expands it opens new opportunities for growth… the opportunities really are endless with Euro Garages

Compassionate Leave – We care about our employees and offer 3 days paid compassionate leave

Who are EG Group?

We are leading global independent fuel station and convenience retail operator with operations at over 5,600 sites across Continental Europe, the United Kingdom, North America and Australia.

The group has enjoyed significant growth, with 2020 revenues exceeding $21bn as well as serving over one billion customers annually. Dedicated to serving the convenience needs of today’s busy consumer, whether it is Grocery & Merchandise, Foodservice or Fuel, we have a global network of accessible sites where customers can stop and shop. Through our strong brand partnerships, customers can access various offerings across our network, including brands such as LEON, Cooplands, Starbucks, KFC, Subway, Greggs, SPAR, and Burger King.

Please note, the successful applicant will be subject to a completed DBS check which will be funded by EG Group.