Service Manager

☞ Brook Street

View: 101

Update day: 01-06-2024

Location: Wirral North West

Category: Other

Industry:

Job type: Full-time

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Job content

Our client is looking for a Service Manager to join their team!

The successful candidate will be responsible for leading the service department and ensuring that all customers receive prompt and professional service. The position includes supervising and training service staff, scheduling and assigning work, and communicating with customers to resolve complaints and issues.

Full Time – 40hours per week (Monday – Friday 8am – 4.30pm)

Contract Type: Permanent

Salary dependant on experience

Duties will include:

·Customer liaison role perfect for a passionate, customer focussed individual who is driven by high customer satisfaction levels

·In this role you will be required to provide support to coordination staff including holiday/ absence cover

·You will manage the department KPI’s & job timescales

·You will be reporting directly to the Operations Manager and in her absence you will be responsible for supervision of the office staff.

·You will organise Project Manager’s calendar – providing support when required

·You will be expected to attend on site meetings with customers as and when required

Requirements:

·Several years’ experience within a service/ maintenance type role with prior, demonstrated success

·Solid business acumen and excellent commercial awareness

·Previous customer service experience is essential

·Experience working within a dynamic, fast passed, working environment

·Ability to develop strong relationships with customers, suppliers and colleagues

·Excellent verbal and written communication skills

·Experience in a senior role, supervising/ managing other members of staff

·A confident individual who is comfortable making decisions

·Have a financial awareness relating to number of visits to site, parts purchasing and shipment dates

·Excellent phone manner, and previous experience speaking to customers over the phone

If you have relevant experience and would like to discuss further, please apply within and we will be in touch regarding the next steps in your application.

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Deadline: 16-07-2024

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