Service Management Transition Lead (CSSC)

Job content

Who We Are

Correla is a technology and data-driven, customer-centric, people-powered business, which sits at the heart of Britain’s complex gas market and manages and processes immense volumes of data for the industry. We need people who are comfortable, and excited, about operating in the middle of a two-sided business model. We embrace modern technology and want people who are adept at weighing up the needs of our customers, on either side, taking pride in connecting them via seamless automated and digital processes. #connectwithcorrela

How We Work

We encourage you to, ‘Dress for your day’ and, ‘Locate for your day’. It’s a simple as that. We’re happy to talk flexible working with everyone who works at Correla and will work with you to have some flexibility over where, when and what hours you work. We want you to be able to participate fully in your work life without compromising your family commitments or general wellbeing. So, our aim is to provide the tools, technologies and work practices to make that a reality.

Job Title: Service Management Transition Lead (Fixed Term Contract 16-18 months)

Correla supplies a 24x7x365 operational support environment that provides and maintains critical gas industry services.

Reporting to the Change Delivery Manager, the Transition Lead will be responsible for working with the project teams and internal delivery teams to help build, support, assure and provide the correct service models and governance for the smooth transition of new or modified Data Centre and managed services.

Role Accountabilities

• Work with the appropriate teams to ensure transition activities are completed to introduce new services as well as optimisation of existing services
• Through early and continued project engagement act as point of contact for project teams and change into Technical Operations and build virtual teams to aid facilitation information.
• Build and maintain relationships with stakeholders to understand and interpret the key requirements for the criticality and provision of services and service models
• Set correct expectations on the performance and use of new or changed services
• Ensuring that services can be managed, operated and supported in accordance with constraints specified during the project lifecycle
• Contribute to document creation, review and approvals for documentation required for project control, assurance and operational readiness and running
• Drive the design, build and integration of service models suitable for the provision of service excellence for both on-premise and cloud-based delivery environments, in line with Correla’s design, support and delivery principles and processes
• Be the transition assurance and governance point ensuring the Service Management deliverables as part service transition meet both Technical Operations and the business’s high levels of service excellence requirements
• Working with project teams, third party suppliers and business stakeholders, to ensure delivery of quality and detailed knowledge management artefacts fully covering service supportability requirements
• Identify, implement and evaluate system and process improvements identified through service design that can be applied to the wider technical and business support environments
• Be accountable for and provide weekly progress on Transition activities
• Ensure any retirement and decommissioning of services are fully understand and managed in the same way as introduction of new services
  

Specialist/Technical Expertise

• Experience in similar Transition Planning and Support roles working to industry best practice standards within tight timescale in a fast-paced environment.
• Knowledge, understanding and practical experience of building and maintain supplier relationships including direct, third party and offshore interactions.
• Solid experience and capability of Service Management principles and governance, ideally with a minimum of at least one or more relevant ITIL intermediate qualifications (Service Design, Service Transition or Service Operations) and being able to demonstrate experience and understanding through working within ITIL environments through your previous positions.
• Strong Customer Focused skills
• Working within a face paced environment
• Excellent analysis and problem-solving skills
• Proven track record of successfully managing their own work and that of others where required, including the ability to plan, prioritise and organise work to meet tight deadlines
• Strong interpersonal skills and politically astute
  

Our Core Four Behaviours

The Core Four help us achieve our strategy by underpinning our direction of travel. They provide a clear line of sight to identify strengths and development opportunities. They shape our culture and how we work with one another – they are our DNA. They determine the way we should work to achieve great performance.

Dream Big

We embrace change and the future.

We challenge the ‘norm’ and work together to push boundaries and innovate.

Delight Customers

We do what we say we will.

Our customers are our priority and we identify and anticipate their needs.

Drive Success

Mediocre isn’t an option!

We take responsibility to achieve results and create an environment that enables everyone to perform at their best.

Develop You

We take every opportunity to develop.

We develop ourselves and others and build relationships based on trust and integrity.

 

At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves.

We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.

Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative and successful business that enables us to deliver an exceptional experience for our customers.

We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.

Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re-assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability.   We promise that your opportunity for employment with us depends solely on your qualifications and relevant experience.

Salary between £43,000 - £50,000 plus benefits, depending on experience