Service Lead – Shropshire

Job content

37.5 hours per week

Trident Group has over 50 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 850 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.
  

About The Role

An exciting opportunity has arisen for a Service Manager at our Mental Health Crisis provision in Shrewsbury. Salary for this role is £29,985.64.

We’re seeking to recruit a candidate who has a minimum of two years’ experience as a service manager working in the mental health sector in a crisis prevention setting. To be able to work flexible including evening, nights, weekends & bank holidays. The ideal candidate will hold a manager qualification of an NVQ level 4 or equivalent relating to health and social care, the successful candidate will be passionate with the right values and attitude to work.

About The Service

Oak Paddock provides short term mental health crisis intervention and a place of safety. The service provides support to individuals to take positive steps to manage their current crisis preventing the requirement of primary care hospital stay.

As the Service Manager, you will be responsible for ensuring the highest standards and delivery of care, support and operational management.

Key Responsibilities

Be responsible for day to day management of the service, providing effective management to the scheme, taking responsibility for ensuring a professional atmosphere is maintained at all times.

Ensure the smooth running of the service, within the defined policies, procedures, standards and protocols of Trident Group, to ensure delivery of a high quality service.

To act as the service/organisation representative at local and wider meetings inclusive of liaison with other relevant internal/external agencies to ensure optimum progression of care and support

Manage complaints from customers / relatives/ stakeholders/ others.

Lead coordination of all aspects of service delivery of care and support and general well- being of the customers.

Work in partnership with the relevant management teams and senior management to achieve the objectives of the organisation’s Business Plan and contribute and implement future strategies which supports the expected growth of service delivery to both existing and new customers.

Ensure that accurate and up to date customer, staffing, financial and other relevant service records are maintained.

Ensure compliance with all regulations related to the service both internally and externally, and monitor and achieve continuous improvement on all aspects of Health and Safety for customers, stakeholders, and staff.

Comply with all health and safety guidance and other relevant legislative requirements.

Ensure that monitoring and regulatory returns are completed and comply with Trident Group policies and procedures, LA and CCG contract standards; working within the principles of Quality and Continuous improvement.

Deliver care and support according to the NSF and NICE guidelines and evidence based care.

To undertake any other duties commensurate to your role, when required, for the needs of the service

About You

Experience in a mental health setting, including experience with crisis intervention and prevention

2 years` experience of managing, supporting and motivating a staff team.

Experience of budgets; preparation and management.

Experience of working in partnership with other agencies and building positive working relationships with key stakeholders and regulators.

Strong planning and organisational skills.

Experience of reviewing, monitoring and evaluating care and support delivery.

Ability to lead and manage a team to deliver outcomes for customers.

Able to manage workload and priorities.

Values diversity and demonstrates practical commitment to the equality of opportunity.

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

All roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS)