Service Desk IT Technician

Service Desk IT Technician

Location: Fishburn, Stockton-On-Tees

Salary: £22k - £25k

The Client:

• A full-service IT Support Consultancy specialist providing business computer support services across the North East Region.
• Being a registered Microsoft Small Business Specialist & a Dell Registered Partner, they are able to offer the correct solution on time & on budget, every time for clients.
• Working in partnership with clients as their IT department the qualified and dedicated team ro ensure clients have total satisfaction from their IT support through remote & onsite support.
• Operating for over 28 years in the business IT Support Consultancy arena, their client base across a spectrum of industry sectors has allowed their own talented team of technicians to develop their knowledge base ensuring they can solve any IT issue.

The Role:

• Seeking a Service Desk IT Technicianto join the growing and successful support team.
• You will become part of a friendly team of support technicians providing first class IT support to a widely varied client portfolio
• These industries include but are not limited to engineering, construction, accountancy and auto mechanical engineering.
• In this permanent, full-time position, you will work with a wide variety of hardware and software, and become involved in all areas of the IT lifecycle including planning, deployment, maintenance, troubleshooting and support.
• The successful candidate will require strong technical knowledge, be confident in communicating with both colleagues and clients, and be proficient in working to timescales.
• Given the nature of the position you will also be confident in taking on tasks involving technologies and software of which you have no prior experience

Responsibilities:

• First point of contact for clients, taking phone calls and IT queries.
• Performing 1st line support tasks over the phone using remote access tools
• Make use of the internal job monitoring systems to make sure everyone is always up to date with work progress
• Build, repair and troubleshoot PC/Laptops
• Work with 2nd/3rd line technicians with projects when required
• Maintain a high level of customer service to the clients

Essential Skills and Experience:

• Technical knowledge of Microsoft Desktop Operating Systems including Windows 7/8/10/11 essential
• Knowledge of server operating systems and technologies (Server 2022/2019/2016/2012/2008/DHCP/DNS etc) preferred
• Good timekeeping and communication skills
• Ability to work calmly under pressure
• Have a willingness and passion to increase your IT knowledge and qualifications
• Have excellent customer-facing support skills
• Over 2 years’ experience in a similar role preferred.
• Certifications such as Microsoft advantageous.

Benefits:

• Time and guidance on furthering your IT knowledge and qualifications
• Health benefit plan

Important Information: We endeavor to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Reference

UAL/AR/059542

Sector

IT & Internet

Salary

£22,000 to £25,000 Per Annum

Town/City

Stockton-on-Tees

Contract Type

Permanent

Closing Date

28/04/2023