Service Desk Advisor

☞ Xpert Recruitment Solutions Ltd

View: 109

Update day: 01-06-2024

Location: Stoke-on-Trent West Midlands

Category: Other

Industry: Staffing Recruiting

Position: Mid-Senior level

Job type: Full-time

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Job content

Currently recruiting an experienced Service Desk Customer Advisor.As a business, we are committed to building an inclusive culture that empowers all of our employees to thrive, be successful and feel a sense of belonging. We are an equal opportunities employer, and are committed to treating all its employees and job applicants equally.Key Responsibilities
  • Process and update requests from our client base, internal personnel and suppliers via telephone, fax, e-mail or web.
  • Accurately process reactive, planned and statutory compliance tasks.
  • Action reactive requests from our client base and log all requests on our in-house computer system.
  • Liaise with site based engineers and field based facility managers to action requests as necessary.
  • Liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.
  • Ensure that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to.
  • To be proactive in chasing job closures for client sites and to close down reactive requests that have been completed by our internal resources and sub-contractors.
  • Ensure that timeframes are adhered to in relation to service level agreements.
  • Review all data on our in-house computer system and be proactive in ensuring that the data is updated as required.
  • Full responsibility for own suite of clients and ensuring that all operational and financial procedures are adhered to.
  • Carry out administrative tasks involved in setting up new supplier/contractor accounts
  • Promote good relationships with contractor/supplier contacts and site personnel and to project a professional image of Avison Young at all times.
  • Provide administrative support to the Field Based team of Mobile Facility Managers.
  • General filing duties (electronic or manual) including the requirement that the filing system be neat and tidy to aid speedy retrieval of any information.
Core Skills / ExperienceIt is essential for the right candidate to:
  • Have excellent verbal and written communication skills
  • Be organised and able to multi-task
  • Be able to use time as a valuable resource and manage own time to achieve required outcomes
  • Be able to work under pressure
  • A minimum of one year experience working in a help desk environment is desirable.
  • Working experience in a customer focused setting is essential.
What We Can Offer YouWe work 8.30am-5.00pm - Monday to Friday with an hour lunch break.
  • A competitive salary with discretionary bonus - £23500 progressing to £24000
  • 25 days holiday (including Bank Holidays) - Opportunity to buy additional hollidays
  • Opportunities for training and development
  • Company pension
  • My rewards
This is a fantastic opportunity to join a progressive company at an exciting time of growth and to be an integral valued part of progressive team.
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Deadline: 16-07-2024

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