Service Designer (Senior Consultant)

Job content

Hi, we’re Hippo.
We’re a digital service design consultancy who work closely with our clients to create digital products and services that work for everyone.
People are at the centre of everything we do. We support and grow the people we work with and come together as a community to solve real world problems.
We take a common sense approach to getting things done. We do not abide by dogma. We get things wrong and that’s ok. We learn from it and adapt. We stay curious and never stop learning.
About the role

Do you enjoy working collaboratively within multidisciplinary teams? Do you have great consultancy skills? Do you care about your client’s needs and motivations? Do you love getting to the root of the problem and improving a user’s experience?
We are looking for a Service Designer to join the team on a permanent basis, so keep reading:
What you will do:

• Plan, prepare and execute a range of design activities to support the inception or continuous improvement of products/services for our clients
• Lead collaboration with various skill sets to rigorously analyse all aspects of the service and enable the team to build empathy with the service users
• Identify the most appropriate design methods depending on the phase of the service lifecycle, such as service mapping, service blueprinting or classification of a service taxonomy
• Lead the creation of maps and blueprints. Ensure their value transcends the artefact and enables outcomes
• Be able to adapt the use of methods and tools for remote or face-to-face working
• Shape the service design community of practice and ensure it is able to provide guidance and feedback
• Advise on suitability of design candidates for open roles and lead recruitment interviews
• Direct the work of others and provides guidance on how to use service design in a strategic context
• Have knowledge of, and participate in, several disciplines, actively seeking ways of facilitating co-working and improving the strength of Hippo’s multidisciplinary service design offer

Skills and experience that you need

You will need:

• Experience leading the end-to-end design of new services or leading the improvement of current services that are under performing
• Experience of working within the parameters of a broad direction but generally your work is self-initiated
• Experience working with service/product owners and senior stakeholders and able to be pragmatic about the organisation’s needs
• You are confident presenting your work to senior stakeholders and are able to demonstrate how evidence has been used to support the design decisions
• You can manage relationships effectively, building long-term, strategic partnerships that involve regular and clear communication
• You have advanced experience with Agile, GDS standards and service principles

Salary: £51,000pa - £65,000pa

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How Hippo Digital embraces Diversity & Equal Opportunity*
Hippo Digital are committed to diversity, equality and inclusion. For us diversity and inclusion are not just a tick-boxing activity, but a chance for us to make long-term meaningful change. A diverse workforce means that we’re able to unlock our ability to innovate, be creative, be better problem solvers and provide an inclusive environment for everyone and we encourage candidates from all backgrounds to apply.
We invite candidates to apply from anywhere in the UK who can be flexible regarding location. Our offices are based in Leeds and Coventry but due to the nature of our business you may be requested to work from our various client locations and/or work from home.

What makes us great

Relaxed, friendly
working environment

Competitive salary

25 days holiday

High spec equipment including phone

Office dogs

Annual conference

Generous training and development budget

Monthly socials

Head office next to
Leeds train station

Pension scheme

Bar and cafe in Leeds head office

Job Type: Full-time