Service Delivery Executive

☞ Sky Recruitment Solutions

View: 102

Update day: 18-05-2024

Location: Amersham South East

Category: Other

Industry: Staffing Recruiting

Position: Mid-Senior level

Job type: Full-time

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Job content

Client Service Delivery ExecutiveUp to £27,000 per annum | 4-month FTC| Coleshill,BirminghamAbout The RoleWe are looking for an organised and resilient candidate who can work in a fast paste, changing environment to join our client in Coleshill as a Service Delivery Executive.You will be reporting to the key account manager.The main purpose of this role is to deliver a robust overall day to day service for all clients in an effective timely manner.Specific Responsibilities
  • Manage inbound deliveries, transfer of related information back to customer and resolve any related issues.
  • Liaise with clients and respond to queries in accordance with client SLAs.
  • Liaise with other departments in the business to progress any ad hoc operational and transport requirements.
  • Resolving all customer queries
  • To adhere to all Security, Health & Safety and housekeeping policies and processes.
  • Liaise with end-customers on booking slots and delivery dates.
  • Support the operational team with overall process knowledge and customer requirements
  • First contact for monthly/quarterly stock reconciliations; controlling initial client communication and follow up actions
  • Outbound order management including fixing any idoc/compliance blocks, aligning open orders vs capacity information, and providing client updates where required
  • Compile information for weekly KPI reports
  • Maintain client relevant performance reports including open orders, returns and backlogs. Provide non-compliance feedback to the customer.
  • Understand client forecasting and highlight potential issues, capacities and consumable volumes
  • Take an active role in improving current processes and procedures including assisting in training other staff
  • Provide operational data to support monthly invoicing processing
  • To ensure that all claims for loss or damaged are administered in line with the published process.
  • To actively contribute and support the 6s and Six Sigma initiative to ensure the working environment is clean, tidy, and safe.
  • Complete daily/weekly carrier related reporting.
  • To actively contribute and support the 6s and Six Sigma initiative to ensure the working environment is clean, tidy, and safe.
About You
  • Client and customer orientated attitude and using your own initiative
  • Hands on mentality and ability to step in in all parts of the process.
  • Comfortable when dealing with complex multi department situations.
  • Able to communicate effectively through both oral and written methods
  • Ability to demonstrate commitment and flexibility.
  • Ability to prioritise workload and deal with conflicting priorities
  • Work independently or as part of a team
  • Excellent administration skills and able to work to tight deadlines within in the business
  • Microsoft Office necessary. Good Excel, Outlook, and PowerPoint/PC Skills
  • Ability to develop new skills and attendance of online training
  • Experience with SAP - (Desirable) on the Service Delivery side
Benefits
  • Employee Assistance Programme
  • Our pension scheme is up to 4% matched contributions
  • We have life assurance at 4 x salary
  • We have a scheme for discounts on days out and some retailers
  • Holiday entitlement is 25 days + bank holidays
  • Competitive salary
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Deadline: 02-07-2024

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