Service Coordinator

View: 104

Update day: 07-05-2024

Location: Godalming South East

Category: Consulting / Customer Service IT - Software

Industry: Security Investigations

Position: Entry level

Job type: Full-time

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Job content

About The Role

Day to day communication with engineers; allocating call outs and confirming with clients.
Day to day communication with customers receiving fault call outs and scheduling visits.
Scheduling monthly planned maintenance appointments and arranging engineering resources.
Following up with customers following engineering visits.
Working closely with the service supervisor and engineering manager
Ensuring that contracted call out response times are achieved.
Invoicing of call outs and day works.
Supporting team members when required and undertake any other tasks that may arise.

About The Candidate

Strong ability to multitask.
To be able to manage multiple people with different skill sets.
High level of organisational skills
Ability to react to incoming fault call outs.
Work well under pressure.
To be able to manage customer expectations.
Must be polite & courteous and be able to develop a good professional communicative relationship with our customers.
A background dealing with, and scheduling field-based engineers would be a benefit.
Willing and able to work well with a team, but also have the ability to work well individually.
PC literate.
Good time management and communication skills is a must!

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