Service Coordinator Engineering Services
View: 108
Update day: 29-09-2024
Location: Cannock West Midlands
Category: Mechanical / Technical High Technology Electrical / Electronics
Industry:
Job type: Permanent
Job content
Information
- Job Ref:
EB832633CanSCES - Location:
Cannock, Staffordshire, United Kingdom - Postcode:
WS11 1JR - Type of contract:
Permanent - Posted Date:
Friday, July 7, 2023 - Closing Date:
Friday, August 18, 2023
Service Coordinator Engineering Services
The Opportunity: Service Coordinator Engineering Services
Contract: Permanent
Location: Cannock
United Plant Services is an engineering and asset management business, renowned for providing market leading engineering support and fleet management for Heavy Mobile Equipment (HME) within the quarry and waste industry. We are part of The Briggs Equipment Group who are a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.
The Impact you will have:
- Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe.
- Supporting the controller to deliver industry leading business performance to exceed regional targets by optimising the planning of PM services to meet the customers schedule and support the delivery of Engineer productivity, work and time management. Effective call handling and customer liaison.
- Ensuring purchase order numbers are obtained prior to starting any chargeable work.
- Saturday morning telephone cover (Rota)
- Maintaining effective communication keeping all relevant parties informed, always managing expectations.
- Coordinating work in progress by ensuring PM jobs are completed in the field in a timely manner.
- Actively promote team working ethic and provide support to cover colleagues as and when necessary.
- Effectively problem solve and take ownership of issues to resolution.
- Reporting on Engineer non-productive hours and overtime.
- Coordinating regional holiday planner to ensure both local and national coverage is in place.
- When needed co-ordinate Engineer vans in for Service, repairs and purchase road tax
- Supporting with the training of new team members
- Optimising business opportunities to generate additional revenue.
- Undertaking any reasonable task requested by a regional line manager
What will help you to excel in this role:
- 2 years in maintenance / PM planning environment
- 2 years demonstrable experience in technical environment
- 5 years’ experience with customer liaison and co-ordination
- Process accuracy and Commercial Astuteness
- Excel data management and reporting
- Industry knowledge to promote supply chain innovation in sector
- Exceptional customer communication and influencing skills
- Quality management and issue resolution
What you can expect from us:
- Future development and career opportunities
- Contributory pension scheme with employer contributions up to 6%
- Profitshare bonus based on business performance
- Paycare and eyecare health scheme
- High street discounts
- If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
- Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
- If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met
Deadline: 13-11-2024
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