Service Advisor

☞ Auto Skills UK

View: 107

Update day: 07-05-2024

Location: Mansfield East Midlands

Category: Consulting / Customer Service IT - Software

Industry: Automotive

Position: Associate

Job type: Full-time

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Job content

- Mansfield

Salary: up to £25000 Depending on experience

Hours: Day Shift
  • ***My client has remained fully operational and extremely busy during the pandemic providing job security to all employees***.
Motivated and Enthusiastic Service advisor required for a thriving workshop in Nottingham

This is an opportunity for a Service advisor to really make it their own position in helping to support the company in driving the business forward through supporting the workshop and the service team.

My client needs someone who is driven, hardworking and has proven experience. In return you will work for a company that looks after its staff and have a fulfilling career.

The Service Advisor Involves

The service advisor is responsible for organising and scheduling the service work in the service department.
  • Inform the customer who are in queue that they will be helped very soon.
  • Inform the customers that their problem will be solved in what time
  • Always be ready to provide the information that is asked by a customer.
  • Maintain effective communication with customers (internal and external), Service Centre Manager and workshop colleagues
  • Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards
  • Agree appropriate vehicle collection and delivery arrangements with customers
  • Up-sell additional products and services such as service plans and extended warranties to name a few
  • Ensure allocated work is correctly programmed and that accurate information is passed to the workshop
  • Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise.
  • Sell extra work to the customer, explaining the requirement and selling the benefits, gain authority to proceed
Service Advisor Experience, Skill & Knowledge Required
  • Must be highly proactive and self-motivated
  • Technical knowledge of motor vehicles an advantage
  • Kerridge
  • Class 1 or 2 an advantage
To apply, please call or send your CV quoting Service Advisor to Scarlett Garton (url removed) REF 30579

Tel: (phone number removed) (Mobile Friendly) Mob: (phone number removed)
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Deadline: 21-06-2024

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