Service Advisor

☞ Drive Motor Retail Limited

View: 107

Update day: 07-05-2024

Location: Redcar and Cleveland Yorkshire and the Humber

Category: Consulting / Customer Service Sales

Industry: Automotive

Job type: Full-time

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Job content

Do you have a passion for Service? Right now we are actively recruiting for a professional and experienced Service Adviser to join our successful team.

With a turnover of around £300 million per annum and employing around 1000 members of staff, Drive Vauxhall has 16 Vauxhall dealerships which are located in most regions of England and is one of the UK’s largest franchised dealer groups.

Your Role:

To acknowledge all customers and potential customers of our business immediately in a warm and friendly manner clearly understanding that you are an ambassador for Drive. If you are not a highly motivated individual with a strong work ethic, a team player with a keen interest in people then this is unlikely to be the position for you.

As a sales role all the benefits provided by Drive to their customers will be offered on all opportunities in an effective way.

To ensure that the completion of any customer visit is finalised knowing that the visit has been fully completed or future visits or actions have been documented. To ask “Is there anything else I can do for you today” will be a measurement of the satisfaction achieved with each customer

Key Performance Indicators:

· To achieve targets for product challenge set on a monthly basis

· To achieve mystery shop standards set on a monthly basis

· To achieve Red and Amber scorecard set on a monthly basis

· To achieve service plan targets set on a monthly basis

· To ensure all customers service and MOT dates together with other personal data are updated on all visits

· To ensure Calltracks is used as required by the company for monitoring and training purposes

· Ensure all phones are answered correctly within four rings

· Ensure special order parts are chased daily

Job Requirements:

The ideal candidate will:

· Be experienced in the Service Industry

· Have experience of dealing with the public

· Have a strong work ethic

· Be self motivated

· Possess a high energy for work

Benefits:

Employees of Drive Vauxhall can enjoy:

· 22 days holiday per year

· A long term career with a stable market leader

· Full support and training

· A competitive remuneration package

Apply Now:

Are you enthusiastic about this job? Send us your CV and a cover letter today by clicking the Apply button below or sending your CV to leerobinson@drivemotorretail.co.uk.

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Deadline: 21-06-2024

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