Service administration / Planner

☞ Bywater Services Ltd

View: 101

Update day: 18-05-2024

Location: Coalville East Midlands

Category: Administrative / Clerical / Assistant Consulting / Customer Service

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Job content

We are looking for a strong administrator to join our service team to accurately plan in maintenance and repair works for our team of UK based service/installation engineers. The successful candidate must be assertive while friendly and with the ability to remain calm under pressure and possess the following attributes: Accuracy, attention to detail, accountability, good memory retention with an eagerness to learn the technical side of our business;

Job description

  • Plan PPM, reactive and installation works inline with customer contracts, demand and requirements for our engineers across the UK.
  • Fulfil all communication requirements to a very high standard both written and verbal with customers, suppliers, and field-based staff, ensuring all customers receive high quality customer service, escalating to senior staff promptly where required.
  • Complete administrative tasks where required to include but not limited to; quotations, processing jobs for invoicing, work permits, certification.
  • Follow all company processes and record keeping procedures.
  • Process sales, purchase, and stock orders accurately and in a timely manner, ensuring our engineers are equipped with parts, tooling and equipment as needed to complete each job without disruption.
  • On completion of training, demonstrate good product knowledge throughout, offering an accurate service level and advice line to our customer base.

Skills and experience required.

  • High standard in Microsoft office in particularly word, excel and outlook
  • Previous use of a CRM systems and planning programmes / bespoke systems
  • Able to manage/prioritise own workload and work independently
  • Drive to meet targets and constantly improve output of work
  • Excellent verbal and written communication skills
  • Good attention to detail and a high level of accuracy is of upmost importance
  • Customer focused with strong communication and organisation skills
  • Previous experience scheduling for field engineers

Hours of work;

Monday to Thursday 8.30am to 5pm

Friday 8.30am to 4pm

If you are interested in joining our team and you meet our requirements set out in this job description, please apply with your CV through indeed.com

no agencies - thank you

Job Types: Full-time, Permanent

Salary: From £24,000.00 per year

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location: In person

Application deadline: 04/12/2023
Expected start date: 09/01/2024

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Deadline: 02-07-2024

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