Senior Tills and Customer Service Supervisor

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Senior Till and Customer Service Assistant

Tunbridge Wells Garden Centre

Full Time, 40 hours per week to include alternate weekends

We are seeking a friendly and highly motivated individual with an energetic personality to join our team as a Senior Till and Customer Service Assistant at our Garden Centre in Tunbridge wells. The position is a hands-on role where you will be responsible for the smooth and efficient process of customer purchases and maintaining high levels of customer service. Previous retail experience at Supervisory level would be useful but not essential.

As a Senior Till and Customer Service Assistant, you will be responsible for

· Assisting the Till and Customer Service Manager with the organisation and smooth running of the department and communicating any issues or concerns

· Deputise for the Till and Customer Service Manager during holidays and days off

· Responsibility for cash and banking reconciliation and analysing reports

· Pro-active communication between the Till and Customer Service department and other retail departments

· Playing an active role in any investigations into till discrepancies and customer service issues

· Monitoring and responding to all customer comments on social media

· Processing customer purchases through our tills efficiently and accurately

· Engaging openly with our customers with an energetic and can-do attitude

· Being able to provide exemplary and friendly till and customer service

· Being able to think ahead and anticipate customer needs by providing all the necessary materials at the till

· Being able to proactively respond to a situation ensuring a consistently high customer experience across all tills

· Helping our customers with any queries they have and promoting the Diamond Club membership

· Organising customer deliveries

· Assisting customers with advice and carry to car

· Collecting customer trollies and maintaining the centre with adequate baskets and trollies throughout the day

· General shop floor maintenance and housekeeping

· Stock replenishment and merchandising

· Any other duties required by the Till and Customer Service Manager and Garden Centre Manager

You should be able to work on your own initiative, under pressure at a fast pace, in a team or individually and have a flexible approach.

We pride ourselves on excellent customer service and on delivering an exceptional and unique retail experience. As the ideal candidate, you will be immaculately presented, professional and friendly with a genuine interest in dealing with the public. Our customers are our main priority, so therefore you will be someone who is passionate about customer service, polite and outgoing, and someone who will always put our customers first.

Job Type: Full-time

Salary: £24,000.00-£26,000.00 per year

Job Types: Full-time, Permanent

Benefits:

• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• On-site parking
• Store discount

Schedule:

• Flexitime

Ability to commute/relocate:

• Tunbridge Wells: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: CSS001