Senior Technician (Technical Support)

Job content

Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA Objective. Responsive. Trusted.SPA has an immediate need for a Senior Technician (Technical Support) to provide contracting services to NATO.Under the direction of CSE Yeovilton Head & Engineer (NSO YCY 0010), the incumbent will perform duties such as the following

• Responsible to the site Engineer for the installation, protection, operation, maintenance and support of assigned CIS systems;
• Accountable for workstation image developing and deployment; network address assignment; endpoint security; networked software deployment; Incident management;
• Responsible for
• data backup;
• desktop applications;
• fileservers;
• printing;
• directories;
• policies;
• encryption;
• Ethernet frame switching;
• firewalls;
• name to address resolution;
• data loss prevention;
• database maintenance;
• audiovisual systems;
• video conferencing;
• cabling;
• rack management;
• rack power;
• hypervisors;
• updates;
• asset management;
• Responsible for the Security Analysis of any assigned system;
• Implements technical solutions;
• Supports Incident, Change and Problem Management processes;
• Routinely conducts in-depth technical analysis to assess capacity and improve performance and, where necessary, submits
• Requests for Change to develop the LAN and server farm;
• Monitors the local Incident Management process, providing first line technical assistance;
• Assist site Engineer with developing and maintaining a general CIS policy;
• Assist site Engineer with providing end user support;
• Contributes to Configuration Management, ensuring that any CIS change is captured;
• Establishes, monitors and executes proper preventative maintenance plans;
• Assists site Engineer with the development of technical input for future project planning, development of troubleshooting SOPs, and development and execution of the Sector Disaster
• Recovery/Business Continuity Plans;
• Alternate Crypto Custodian for the site;
• Maintains a close liaison with other technicians and engineers in Service Lines and DCSU;
• Maintains related documentation;
• Stays abreast of technological developments relevant to the area of work;
• Liaises with external suppliers;
• Deputize for CSE Yeovilton Head & Engineer, when required;
• Performs other duties as may be required.

Required Qualifications

• Higher vocational training in a relevant discipline with 2 years post-related experience.
• Or a secondary educational qualification with 4 years post-related experience;
• Minimum 1 year continuous experience during the last 6 years, maintaining and managing to an advanced level McAfee (Trellix) ePolicy Orchestrator and its agents;
• Minimum 1 year continuous experience during the last 6 years, preparing, developing, and deploying Microsoft Windows OS images using SCCM or MECM;
• Minimum 6 months continuous experience during the last 10 years, managing Microsoft DHCP, including but not limited to creating scopes & configuring replication;
• Minimum 1 year continuous experience during the last 10 years, managing and maintaining a Server data backup solution, this must also include experience with creating backup jobs;
• Minimum 3 year continuous experience during the last 10 years, maintaining Microsoft Server;
• Minimum 2 year continuous experience during the last 5 years creating and configuring virtual machines in VMware vCenter;
• Minimum 1 year continuous experience working in an IT Service Desk, within last 12 years;
• Certified ITIL Foundation.
• National of one of the 31 NATO countries.
• In possession of an active National and/or NATO Secret security clearance.